Vacancies at NCBA Group

Job Purpose Statement

The Chief of Staff (CoS) serves as a strategic advisor, trusted thought partner, and force multiplier to the Group Managing Director (GMD), operating at the center of strategy, execution, stakeholder engagement, and organizational alignment. The role is responsible for translating the GMD’s vision into actionable priorities, driving delivery of high-impact, crossfunctional initiatives, and ensuring the organization operates cohesively toward its strategic ambitions. The CoS acts as an enterprise integrator and connector across teams, enabling alignment, accelerating decision-making, and strengthening execution discipline across the Group. This includes orchestrating complex, cross-cutting initiatives, fostering collaboration across business units and geographies, and ensuring seamless follow-through on the GMD’s priorities. Operating in a dynamic and rapidly evolving financial services landscape, the role plays a critical part in positioning the organization for the future by supporting digital transformation, AI enablement, and ecosystem partnerships that drive sustainable growth and long-term value creation.

Ideal Job Specifications
Academic:

• Bachelor’s degree in business, Finance, Economics, Technology, or related field
• MBA or relevant postgraduate qualification (preferred)
• Certifications such are PMP, CPA-k, Data Analytics, AI, Agile, change management (e.g.
• PROSCI) or Strategy Execution are an added advantage.

Desired Career Experience:

• At least 10 years’ experience in strategy, transformation, consulting, or executive office roles, preferably within a large/similar sized financial services organization.
• Deep understanding of banking, fintech, and digital financial ecosystems.
• Strong strategic and analytical thinking, with the ability to synthesize complex information and translate it into clear recommendations and action.
• Exceptional project management and execution skills, with a track record of owning multiple complex initiatives from concept through delivery.
• Comfort operating in ambiguity, and balancing long-term thinking with hands-on execution.
• Strong interpersonal skills and emotional intelligence, with the ability to build trust, influence across levels, and handle sensitive matters with discretion.
• A systems-oriented, ownership-driven mindset, with the ability to identify patterns, improve how organizations operate, and drive accountability.
• Experience supporting organizational growth, scale, or periods of significant change.
• Exposure to multi-market or regional operations is an advantage.

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Job Purpose Statement

Provide leadership to the analytics team to support retail business growth agenda through data analytics. This entails;

• Provision of regular sales reports, balance sheet growth and P&L reports for all levels in retail from individual sales people, branches and business heads.
• Support other departments in retail including products, retail digital team, branch business teams etc with data analytics necessary to meet their objectives.
• Extract value from customer data through analytics to unlock revenue and growth opportunities.
• Liaise with other departments in the bank to drive retail agenda. This includes finance on business performance reporting, credit risk, IT etc.

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Job Purpose Statement

The Director – Products is responsible for defining and executing the strategic vision, development, and lifecycle management of the bank’s retail products across both digital and non-digital channels. The role ensures that products are innovative, customer-centric, commercially viable, and aligned with the bank’s overall retail banking strategy. By translating market insights and customer needs into compelling value propositions, the Director – Products drives product market fit, profitability, and sustainable growth while collaborating with cross-functional teams to deliver high-quality solutions that enhance customer experience and deliver measurable business impact.

Key Accountabilities (Duties and Responsibilities)

Financial Performance 60%

• Develop and execute the retail products strategy to drive balance sheet growth, revenue growth, profitability, and market share
• Build and maintain robust business cases for new products and enhancements
• Drive product pricing strategies and value propositions that optimize customer lifetime value (CLTV)
• Monitor and manage product performance using key financial metrics such as revenue contribution, cost of sales(COS), customer acquisition cost (CAC), and profitability.
• Identify opportunities for product innovation and diversification to increase revenue streams and enhance the bank’s retail offering.
• Manage the product portfolio lifecycle to ensure optimal allocation of resources and maximum financial performance

Customer Experience 20%

• Define and champion a compelling product vision that addresses real customer needs and solves meaningful problems.
• Ensure products deliver superior customer experience across both digital and physical channels.
• Drive product market fit by understanding target customer segments through segmentation, targeting, and positioning (STP) analysis.
• Monitor product adoption and engagement using metrics such as daily active users (DAU), monthly active users (MAU), customer satisfaction, and Net Promoter Score (NPS).
• Continuously gather customer insights and market intelligence to refine product features, usability, and value propositions.
• Ensure that product design and delivery support seamless, intuitive, and accessible customer journeys.

Internal business processes 10%

• Lead the end-to-end product lifecycle from concept development, testing, launch, scaling, and continuous improvement.
• Ensure product development aligns with the bank’s strategic objectives, regulatory requirements, and risk management frameworks.
• Collaborate closely with technology, operations, risk, compliance, marketing, and other stakeholders to deliver high-quality products.
• Establish and track product performance metrics and dashboards to support data-driven decision making.
• Oversee product testing, market validation, and feasibility analysis to ensure viability before launch.
• Ensure strong governance, transparency, and communication with stakeholders regarding product performance, priorities, and delivery timelines.
• Drive continuous improvement of product development frameworks, methodologies, and processes.

People & Culture 10%

• Provide strategic leadership and direction to the product management team, fostering a culture of innovation, accountability, and collaboration.
• Build and develop high-performing product teams capable of delivering impactful solutions.
• Promote cross-functional collaboration between product managers, ICT, marketing, risk and operations teams.
• Encourage transparency and open communication across teams and stakeholders.
• Coach and mentor product managers and other team members to strengthen product management capabilities within the organization.
• Foster a collaborative working environment that encourages experimentation, learning, and continuous improvement.
• Drive a high-performance culture by setting clear performance expectations, recognizing excellence, and proactively managing under performance in line with the Bank’s performance management framework.Identify and Implement development programs to optimize competence, productivity and achievement of objectives.
• Proactively manage own learning and development
• Adhere to all HR policies including training and e-learning hours for self and team

Job Specifications

Academic- Minimum qualifications:

Academic:

• Bachelor’s degree from a recognized accredited university.
• Master’s degree in strategic management or business administration, or other similar relevant qualification.
• Professional certifications in Product Management, Agile, Scrum (e.g., Certified Scrum Product Owner – CSPO) or Design Thinking are desirable.

Desired work experience:

• Over 12 years’ relevant experience in the banking industry financial technology
• (Fin-tech), 5 of which must have been in Product Management at a senior level
• In-depth knowledge of Retail products CSME ,Consumer and Digital banking
• Track record of successful implementation of product variants and innovative customer offerings.
• Experience aligning product portfolios with business growth, revenue targets, and customer value propositions
• Data Analytics & Insight-Driven Decision Making: Strong capability to use data, KPIs, and customer insights to guide product decisions, measure performance, and continuously optimize outcomes.
• Digital Product Lifecycle Management: Demonstrated experience managing the full product lifecycle from ideation and development through launch, scaling, and retirement across digital platforms.
• Agile Delivery & Product Development Practices: Extensive experience leading Agile/Scrum-based product development with cross-functional teams to deliver iterative and high-impact solutions.
• Technology & Systems Knowledge: Solid understanding of digital platforms, APIs, system integration, and modern technologies such as cloud and AI to effectively collaborate with technology teams.