Vacancies at Old Mutual Kenya

Job Description

Reporting to the Manager Digital and Business Systems, the job holder will be responsible for managing technical support of all Alternative Business Channels (Interfaces).

KEY MEASURABLE GOALS

• Alternative Business Systems uptime of at least 98%
• High TAT on closure of IT related Alternative Business Systems Issues
• New Innovations for Digital banking.
• Cost Effective delivery of Alternative Business Channels system capabilities.
• Issue resolution rates

KEY RESPONSIBILITIES

• Provide customers, partners and end users with technical support by resolving all ABC related issues, if necessary, will travel to other towns for on-site support.
• Manage customer complaints and /or new requirement processes regarding ABC systems.
• Prepare service and technical analysis reports for ABC systems.
• Be the technical lead in the implementation of ABC projects / initiatives.
• Conduct ABC technical training when necessary.
• Vendor SLA management including quality of Service reviews.
• Enforce compliance to regulatory guidelines and payment standards set by Card Associations (i.e. Visa, MasterCard, SWIFT and the regulator) and other partners such as Interswitch.
• Provide technical support to empower customer facing teams to undertake effective training on all ABC Systems.
• Perform prompt Channel system upgrades and application of system patches from time to time.
• Develop, maintain and enforce procedures for controlling and keeping track of system updates and alterations for all ABC systems.
• Asset Management for Alternative Business Channels systems.
• 24X7X365 Uptime of Channels systems
• Implement ABC Systems change management processes.
• To play an active role in the development and improvement of service delivery
• To comply with, and actively support implementation of IT policies and procedures, and in particular those relating to the delivery of IT services, information security and risk management.
• To actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed.
• To provide reasonable availability for any out-of-hours activities as required from time to time.
• Participate in at least two DR Simulations
• Closure of identified ABC system audit findings
• User access management and Quarterly / ad-hoc user Access reviews exercises

BANKWIDE AML KYC & CFT RESPONSIBILITIES

• Communicating and reinforcing the AML-CTF compliance culture established by the board.
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

IT RISK AND SECURITY

• Address / mitigate all ABC Audit Items
• Implement recommendations from IT security partners to avert unforeseen system outages.
• Implementing and enforcing the board-approved IT policies within the Unit

Education

• A University degree in a relevant field in Information Technology or Computer Science or equivalent qualification with over five (5) years’ experience
• Masters degree in ICT or related specialized qualifications

Skills

Channels Development, Channels Strategy, Digital Channels, Direct Channels, Distribution Channels

go to method of application »

Job Description

The role supports the Head of Audit in assisting the Board and Executive Management to protect the assets, reputation and sustainability of Old Mutual Group.

The role will be responsible for execution of audit assignments at Faulu Microfinance Bank.

• Participate in development and implementation of risk-based audit plans.
• To execute audits for Faulu Microfinance Bank.
• To deliver multiple audit assignments in accordance with the Group Internal Audit (GIA) methodology.
• To understand the risk profile of the business, gain and apply extensive industry knowledge in the various business lines.
• Provide independent opinion on risk & control environment for the various business units or processes.
• Engage with business unit process owners to agree on audit deliverables (risk assessments, control workshops and adequacy assessments) and timeframes and issues findings in relation to work done.
• Challenge and influence the relevant executives to improve the governance, risk and control culture.
• Specific focus will be placed on providing assurance on management of credit, operational, liquidity, & compliance risks, including effectiveness of AML/CFT program. 
• Champion data analytics and continuous auditing in all assignments.
• Conduct/assist in conducting Information systems audits as assigned by the supervisor from time to time.
• Develop and maintain relationships with key stakeholders such as branch managers, regional business managers and heads of departments.
• Meet key customers to gain a better understanding of business expectations.
• Provide clients with an understanding of audit expectations.
• Contribute to developmental interventions and on the job coaching.

Qualifications and Experience

• A bachelor’s degree.
• Professional qualifications such as CPA, ACCA, CISA or CIA are preferred.
• Minimum of three years relevant experience in the internal audit function and / or external audit function.
• Experience in the banking or financial services industry will be an added advantage.

Skills

Audit Controls, Audit Internal Controls, Audit Management, Audit Planning, Audit Processes

go to method of application »

Job Description

To Grow and Manage the trade finance Business portfolio to ensure set targets of portfolio growth, income and quality are achieved.

Financial

• Responsibility for leading Trade Sales across SME Banking segment.
• Primary responsibility for management of the Trade finance Budget in collaboration with the relationship management teams in the respective business segments.
• Advising and structuring for International Trade & Commodities Finance and Correspondent Banking relationships.
• Provide necessary support to the relationship teams through sales materials, sales drives etc. to ensure sustainable growth of Trade funded and NFI numbers.
• Work with various segments to develop sales pipelines of Trade related business in line with overall Account Plans
• ​ Maintenance of the existing client base and acquisition of new businesses from the market in which Faulu Bank is represented.
• To structure Working Capital solutions and sell Trade solutions to new and existing customers within Business Banking segments.
• Drive innovative product offerings through re- engineering existing products or developing new ones for roll out to clients across the region.
• · Ensure adherence to statutory and bank legal requirements in relation to operations in the Trade Finance front office in the respective subsidiary offices.
• Provide support for approvals for concessionary pricing of both funded and non-funded Trade finance products to business units and operations.
• Represent Faulu Bank in various Trade finance forums and marketing of the Faulu Brand to various stakeholders.
• Gather market intelligence on a continuous basis and leverage the information to ensure Faulu Bank remains competitive from a pricing and product perspective.

Internal business processes

• Regularly identify, measure, monitor and control the overall levels of risks in the Trade Finance business.
• Responsible for the units RCSA development, regular reviews and updates to ensure risk management adaptation to the changing business environment.
• Responsible for the Performance management of all Trade staff ensuring effective target setting, monitoring and correct performance measures are done.
• Support in development of policies and procedures for structured Trade finance and Trade products that have been customized for use by the various business units.
• Maintain a reporting schedule of defined Key Risk Indicators and measure performance against these on a monthly basis to reduce possible losses due to omissions and mistakes.
• Provide advisory and guidance services to the Bank’s operations staff, credit risk teams and branch network in relation to Trade Finance related products and transactions.
• Periodically review and support in development of Structured Trade Finance procedures and processes to mitigate against inherent risks in the region using a solid understanding of the working capital cash conversion cycle and be able to effectively quantify and relate how our Supply Chain Finance and / or traditional Import LC  or Export LC solutions would improve a company's working capital metrics.
•  Co-ordination of utilization reports for STF facilities between the Trade finance back office, the relationship management team(s) and credit risk for purposes of monitoring.
• Ensure effective resolution of operational issues covering areas under direct control.
• Ensure that the Bank remains reasonably unexposed to any undue risks, by collecting, collating and analyzing market related intelligence information for use by the Bank.

Customer

• Support to draw up and implement process SLAs (service level agreements) in respect of Trade Finance in relation to all service areas under the direct control of the role holder and ensure that Operational standards and cost targets are understood by all stakeholders.
• Effectively monitor drawn SLA’s to ensure that Trade products are handled in a timely and efficient manner and that all elements of operational risk, e.g. fraud, follow up of audit recommendations, are managed effectively across all areas under the direct control of the role holder.
• Initiate actions to overcome problems identified in meeting the service levels and ensure agreed SLAs with the department are executed and adhered to
• by all stakeholders.

Learning and Growth

• Develop and agree on an annual basis, individual and team performance objectives, standards and targets in conjunction with Manager, Transactional Banking and ensure that processes are in place to monitor performance against budget.
• Provide ongoing coaching and feedback to direct reports.
• Identify development and training needs and develop plans to meet set objectives in the identified areas.
• Provide technical and product training to staff in the Bank as well as conduct Trade forums and workshops to support business units across the group.

Technical Competencies

• Financial analysis Skills: Ability to analyze and/or interpret financial statements, prepare and assess credit papers.
• Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
• Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
• Industry knowledge: Candid knowledge of the financial sector, Government securities investment, International Trade Finance opportunities, Money Market and Forex. Dealing Concepts as
• well as current banking operations practice and Liquidity Management

Behavioral Competencies

• Goal driven and results oriented: Enjoys being measured and judged by financial and other performance targets.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Communication Skills: Excellent communication skills.
•   Interpersonal  Skills:  Must  be  a  people’s  person,  with  ability  to interact with key stakeholders in the various business sectors.
• Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
• Human Resources Management Skills: Staff supervisory skills and ability to train and develop staff.

Education

• A university Degree in Business Related field

Experience and Qualification

• At least 3-5 years of experience in the same role in a Banking set up.