Vacancies at Reeds Africa Consult

• The School Driver shall be responsible for safely transporting learners to and from school, educational trips, and other authorized activities, while upholding the highest standards of safety, punctuality, and professionalism.

Job Description

• Operate school buses or other designated vehicles in a safe and lawful manner in accordance with traffic regulations and school transport policies.
• Ensure the safety of all learners at all times, particularly when boarding and alighting from the vehicle.
• Conduct routine pre-trip and post-trip inspections to ensure the vehicle is in proper working condition.
• Report any mechanical issues or safety concerns promptly to the appropriate authorities.
• Monitor learner behavior during transit to ensure adherence to safety protocols and the maintenance of a respectful and orderly environment.
• Strictly follow established pick-up and drop-off schedules.

Job Requirements

• Valid driving license class B, C, C1, D1, D2 (van/ Nissan & min Buses category) and renewal Institution Driver licence.
• Minimum education level needed Certificate in any related field.
• Certificate of Good Conduct.
• Basic mechanical knowledge is an added advantage.

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Key Responsibilities:

• Customer Support & Relationship Management
• Maintain strong, positive relationships with clients, transporters, and key external partners.
• Ensure customer satisfaction by handling concerns promptly and providing follow-up until issues are resolved.
• Order Management
• Confirm product availability, pricing, and delivery timelines with operations teams.
• Track each order from placement to delivery and keep customers updated.
• Dispatch & Logistics Coordination
• Coordinate with depot/terminal teams to schedule loading times and ensure trucks are loaded on time.
• Address any issues affecting delivery (delays, documentation gaps, stock issues).
• Ensure proper documentation for every dispatch and adherence to safety and regulatory standards.
• Documentation & Record Keeping
• Maintain accurate records of orders, delivery documents, customer interactions, and approvals.
• Ensure all customer files, contracts, and service agreements are updated.
• Prepare and submit daily/weekly order reports to management and relevant departments.
• Operational Coordination
• Work closely with operations, logistics, sales, finance, and compliance teams to ensure smooth service delivery.
• Escalate operational challenges to management and propose solutions.
• Participate in internal meetings to provide customer insights and operational feedback.
• Billing & Payment Support
• Support finance by issuing invoices, confirming customer account status, and tracking pending payments.
• Assist customers with billing inquiries and resolve discrepancies in invoices or delivery confirmations.
• Compliance & Safety
• Ensure all orders and deliveries meet internal company regulations.
• Promote adherence to safety standards in customer interactions, documentation, and dispatch processes.
• Ensure the correct permits and compliance documents accompany each delivery order.
• Reporting & Performance Tracking
• Prepare regular reports on customer orders, complaints, turnaround times, and delivery performance.
• Monitor service KPIs and highlight areas for improvement.
• Track customer satisfaction trends and recommend process improvements.

Job Requirements

Qualifications and Experience

• Bachelor’s degree in Customer Service,Communications, or a related field
• Professional training or certification in Customer Service, Communication, or CRM systems is an added advantage.
• Strong computer skills, including MS Office (Word, Excel, Outlook) and basic data entry proficiency.
• Familiarity with CRM software, call management tools, or customer interaction platform
• 5–8 years of experience in a customer service or client support role.
• Demonstrated ability to handle customer inquiries, complaints, and escalations professionally.
• Experience in order processing, front-office/customer-facing roles, or support coordination.
• Proven ability to work in fast-paced environments and manage multiple tasks simultaneously.
• Experience collaborating with internal teams is an added advantage.
• Track record of maintaining strong customer relationships and delivering excellent service standards

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Key Responsibilities:

• Prepare and lodge customs entries for petroleum products (bulk fuel) using relevant customs systems
• Accurately classify petroleum products under the correct HS codes.
• Compute correct customs duties, VAT, excise, and levies on petroleum product consignments.
• Resolve customs or clearance-related issues quickly
• Collaborate and Engage with relevant stakeholders to ensure smooth clearance.
• Prepare and submit regular reports on customs status, clearance progress, duty payments, and compliance.
• Maintain accurate records of customs entries and other key documentation

Job Requirements

Qualifications and Experience:

• Diploma in Customs administration, with proficiency certificate on ICMS from KESRA
• Full working knowledge of ICMS, Asycuda, Kentrade Systems.
• Proven experience and full understanding of customs clearance procedures.
• Must have at least 6 years proven experience in handling high volume declarations in the petroleum industry
• Knowledge of KRA Regulations
• Professional communication

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Key Reponsibilities:

Invoice and Payment Processing

• Post all approved purchase invoices into the accounting system promptly.
• Process daily payments including petty cash reimbursements and supplier invoices.
• Manage monthly payments to suppliers and service providers.
• Process staff salary advances in line with policies.

Banking and Reconciliation

• Bank all received cash and cheques in a timely manner.
• Post all payments into the system and daily and monthly reconcile against bank statements.
• Follow up on any unreconciled or erroneous transactions with relevant departments.

Statutory and Tax Obligations

• Compute, process, and remit monthly VAT dues in accordance with regulatory timelines.
• Prepare and file payroll-related statutory returns (PAYE, NHIF, NSSF, etc.).
• Ensure compliance with all financial and statutory obligations affecting payables.

Financial Reporting and Analysis

• Prepare the following reports by the 5th of every month:
• Payables ageing report
• VAT report for the month
• Balance Sheet and Profit & Loss Account
• Financial analysis and interpretation of financial performance indicators
• Maintain organized records and support internal and external audits.

Process Improvement and Controls

• Monitor internal controls relating to the payables process.
• Recommend efficiency enhancements and cost-saving measures.
• Support the Finance Manager in budgeting and cash flow planning.

Job Requirements

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Accounting, Finance, or related field
• CPA Part II or above (CPA Finalist/CPA-K preferred)
• At least 5 years’ experience in accounting or payables role in a busy environment
• Accuracy and attention to detail
• Strong knowledge of accounting software (QuickBooks, ERP systems)
• Understanding of Kenyan tax laws (VAT, PAYE, NSSF, NHIF)
• Analytical thinking and financial interpretation skills