Vacancies at Safaricom Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will provide strategic and operational SHW leadership. The role drives a proactive safety culture, ensures legal compliance, and embeds SHW excellence by addressing high-risk areas, leveraging behaviour-based safety, capability development, and digital tools to deliver continuous improvement and measurable impact.

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

SHW Policy Implementation, Leadership Engagement & System Integration

• Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System across Finance, Public Sector and Digital Transformation, Business Development, Foundations, and New Businesses (Subsidiaries) collaborating with leadership across the Clusters and Business Units to align business goals with the SHW strategic plan.
• Drive execution of cluster-specific tactical and operational SHW goals.
• Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
• Coordinate SHW leadership tours and engagement activities.

Safaricom Partner Safety Management

• Ensure end-to-end integration of SHW standards into the entire partner lifecycle, driving compliance, risk mitigation, and operational excellence.

Risk Management, Oversight, & Safety by Design Integration

• Lead identification, assessment, and mitigation of SHW risks through reviews, inspections, and audits.
• Implement effective controls and maintain a robust risk and controls register.
• Lead deep-dive audits to assess SHW compliance and performance.
• Ensure timely closure of findings for continuous improvement.
• Provide proactive SHW input during planning and design phases of strategies, new agreements, platforms, and infrastructure within areas of responsibility.

Regulatory Compliance & Advisory

• Advise on legal, regulatory, and internal SHW requirements for employees, contractors, and other stakeholders.

Field Oversight & Operational Assurance

• Maintain strong field presence to ensure compliance with OSH laws, Safaricom standards, and international best practices.

SHW Reporting, Assurance & Incident Oversight

• Lead SHW reporting and dashboard stewardship for the Clusters and Business Unit operations.
• Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
• Lead monthly SHW performance reviews and drive continuous improvement.
• Promote exercising of stop work authority and accelerate near-miss reporting and analytics to derive insights for promoting safe work operations.
• Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
• Ensure consistent oversight through platforms like the Uzima app.
• Analyse SHW KPI data and recommend corrective actions.
• Oversee incident investigations and ensure closure of recommendations.
• Lead cascade of Lessons from Incidents (LFIs).
• Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Building Safety, Health and Wellbeing Capability

Training & Awareness Development

• Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
• Develop training materials and lead awareness campaigns for employees, contractors, subcontractors, dealers, agencies, and visitors.

Incident Management & Investigation

• Coordinate investigations of SHW-related incidents.
• Identify root causes, recommend corrective and preventative actions, and embed lessons learned.

Emergency Preparedness & Response

• Coordinate emergency response planning and execution for the clusters and business units.
• Ensure legal compliance and readiness.

Digital Tools & Innovation

• Lead implementation and adoption of digital SHW tools (e.g., Uzima app).
• Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability & Impact Reporting

• Champion SHW-related sustainability initiatives.
• Provide regular reporting on progress, outcomes, and alignment with Safaricom’s ESG goals.

Core Competencies, Knowledge & Experience

• Safaricom is seeking a self-driven, agile leader with a deep passion for Safety, Health & Wellbeing (SHW) to serve as a strategic partner across key business units including Finance, Public Sector, Digital Transformation, Business Development, Foundations, and Subsidiaries. This high-impact role goes beyond compliance, focusing on cultural transformation, operational excellence, and ensuring no one gets hurt. The ideal candidate thrives in dynamic environments, takes extreme ownership, delivers measurable results, and influences strategic decisions while embedding a leading SHW culture across the organization.

Qualifications

• Bachelor’s Degree in Engineering, Environmental Science, or Occupational Safety and Health; and NEBOSH International Diploma.
• Master’s degree and certifications in project management.
• 5–10 years in SHW leadership, preferably in telecom, oil & gas, or manufacturing.
• Deep knowledge of OSH legislation (Occupational Safety and Health Act, WIBA).
• Expertise in SHW management systems and best practices.
• Excellent communication and stakeholder engagement abilities.

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Job Description

Reporting to the Foundations Operations Manager, the role holder will ensure smooth and timely operations of the Foundations as per pre-agreed SLAs. Working with the Operations Manager, the role holder will support Foundations’ Boards of Trustees’ documentation management, Foundations’ administration, Partners management and documentation, Community engagement, employee engagement, brand positioning, regional engagement while adhering to ISO 26000 guidelines relevant to the role. The role is 1 Year Fixed Term Contract  renewable based on performance.

Responsibilities

•  Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Foundations Operations  

• Board papers’ ad minutes management according to SLAs.

Brand Positioning

• Timely liaison with the agencies, business partners and staff on events- briefing, planning, execution for both internal and external events for the Foundation. 
• Manage the monthly, quarterly, and annual analysis and reporting on events to inform planning and execution of subsequent events.
• Maintain all Foundations’ brand assets – audits and updating.

Documentation of the Board of Trustees’ Meetings

• Manage timely documentation for the Foundations’ Board of trustees– Board packs, minutes, and related documents as per SLAs.
• Coordinate delivery of the recommendations/action points from the Foundations’ Board meetings. 

Partner Management and Document

• Manage the updating of the foundations programme/project tracker.

Core competencies, knowledge and experience

Customer Obsession

• Deepen the community’s connection to our initiatives.
• Ensure a seamless and a positive experience for the communities involved in our initiatives.
• Proactively anticipating and addressing our community needs.

Purpose

• Ensure that the foundation functions effectively and achieves its purpose of transforming lives.
• Ensure that the foundation’s initiatives are progressing towards their intended mission.

Innovation

• Finding new and creative ways to engage with our stakeholders in order to enhance impact.
• Innovate the foundation’s representation in the communities to ensure it remains relevant and impact.

Collaboration

• Working cross-functionally with other departments to ensure that the board decisions are implemented effectively and efficiently.

Qualifications

• Bachelor’s Degree in a business related field e.g. Development Studies Economics, Marketing, Communications, Sociology. 
• 3-5  years of experience in a busy community facing environment.   
• Ability to set priorities and to lead planning processes. 
• Ability to execute tasks with eye on details. 
• Ability to think critically, objectively and strategically.
• Excellent analysis and report writing skills.
• Excellent communication and interpersonal skills. 
• Excellent writing skills coupled with eye on details. 
• Excellent adherence to strict timelines. 
• Excellent group/team organisation skills.
• Excellent adherence to strict timelines.

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Job Description

• Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will lead strategic and operational SHW leadership across multiple business clusters and units. The role focuses on embedding a culture of SHW excellence through behaviour-based safety, capability development and digital enablement. It also serves as a subject matter expert in key operational areas including Partner Forums, Warehousing and Logistics, Occupational Road Risk Management (Partner and Safaricom), Concentration Risk Management, and the Behaviour-Based Safety Program.

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

SHW Policy Implementation, Leadership Engagement & System Integration

• Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System in the Technology Cluster collaborating with leadership across the cluster to align business goals with the SHW strategic plan.
• Drive execution of cluster-specific tactical and operational SHW goals.
• Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
• Coordinate SHW leadership tours and engagement activities.

Risk Management, Oversight & Safety by Design

• Conduct health and safety reviews, inspections, and audits to identify hazards.
• Develop and maintain a comprehensive hazard identification and risk assessment program.
• Implement effective controls and maintain a robust risk and controls register.
• Ensure accountability and auditability of risk management processes across the Technology ecosystem.

Regulatory Compliance & Advisory

• Provide expert advice on legal, regulatory, and internal SHW requirements.
• Ensure full compliance with OSH laws, Safaricom standards and international best practices.

Field Oversight & Operational Assurance

• Maintain a strong field presence to monitor SHW compliance and performance.
• Lead SHW audits and ensure timely closure of findings for continuous improvement.

SHW Reporting & Performance Monitoring

• Lead SHW reporting and dashboard stewardship for Technology operations.
• Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
• Lead monthly SHW performance reviews and drive continuous improvement.
• Promote exercising of stop work authority and a near-miss reporting culture. Derive data driven insights to promote safe work operations.
• Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
• Ensure consistent oversight through platforms like the Uzima app.
• Analyse SHW KPI data and recommend corrective actions.
• Oversee incident investigations and ensure closure of recommendations.
• Lead cascade of Lessons from Incidents (LFIs).
• Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Work Control & High-Risk Task Oversight

• Develop and enforce SOPs and PPE policies for high-risk tasks.
• Ensure safe execution of work through structured work control procedures.

Stakeholder Engagement

• Represent SHW in Technology -led cross-functional forums and strategic initiatives.
• Manage Technology partner forums and influence partner safety performance.

Building SHW Capability

• Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
• Lead awareness campaigns and develop training materials.
• Promote SHW awareness among Technology Cluster employees, partners, and visitors.

Contractor & Supplier Safety Management

• Integrate SHW standards into the supplier lifecycle.
• Coordinate contractor safety processes, supplier forums, and in-field inspections.
• Influence compliance through tender processes and project oversight.

Incident Management & Investigation

• Lead investigations of all Technology Cluster SHW incidents.
• Identify root causes, track corrective and preventative actions, and embed Lessons from Incidents (LFIs).

Emergency Preparedness & Response

• Coordinate emergency response planning and execution across Technology sites.
• Manage first aid and fire marshal teams and ensure readiness of emergency supplies and systems.
• Ensure legal compliance and safe execution of live events.

Digital Tools for SHW

• Champion implementation and full utilization of SHW digital tools.
• Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability

• Lead SHW-related sustainability initiatives and reporting within the Technology Cluster.

Core competencies and experience

Safaricom is looking for a strategic, self-driven leader to champion Safety, Health & Wellbeing (SHW) across its Technology Cluster, going beyond compliance to drive cultural transformation and innovation. The ideal candidate thrives in agile environments, takes extreme ownership, delivers measurable results, and leads with initiative across ecosystems. With a deep passion for embedding SHW into technology domains, this role influences strategic decisions and operational excellence ensuring no one gets hurt while shaping the future of SHW at Safaricom.

Qualifications

• Bachelor’s degree in engineering (Telecom, Electrical, Mechanical, or Civil).
• NEBOSH International Diploma or equivalent in OSH.
• 3–5 years of SHW leadership experience in telecom, oil & gas, or manufacturing.
• Strong knowledge of OSH Act, WIBA, and SHW management systems.
• Experience in GSM network and IT infrastructure environments.
• Project management, incident investigation, and risk mitigation skills.
• Excellent communication, analytical, and stakeholder engagement abilities.

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Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing, the SHW (Safety, Health, and Wellbeing) Lead Digital Transformation, Business Intelligence and Reporting is responsible for the digital transformation of Safaricom’s Safety, Health, and Wellbeing (SHW) function by driving the SHW digital transformation strategy, overseeing the development and optimization of digital platforms and driving digital innovation and uptake. 

The role is also responsible for managing the business intelligence and reporting aspects of SHW data, processes, systems, tools, structures, practices and reporting frameworks to collect, analyse, and present data in a way that supports better business decision-making as well as to ensure compliance, integrity, and actionable insights for leadership strategic alignment to maximize the impact of SHW initiatives. The role leverages innovation, capability development, and digital technologies to drive continuous improvement and measurable impact. 
To lead the digital transformation of Safaricom’s SHW function by executing the SHW digital strategy, optimizing platforms, and driving innovation. The role also oversees SHW business intelligence and reporting ensuring data integrity, actionable insights, and strategic alignment.

It also serves as the subject matter expert for:

• Digital Innovations
• Uzima App
• Usalama Centre Oversight
• Business Intelligence & Reporting
• SHW Communications

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

Digital Transformation & Strategy Execution

• Translate SHW digital strategy into roadmaps, lead tool adoption, and manage innovation pipelines.

Digital Systems & Data Governance

• Oversee SHW platforms, ensure data architecture integration, and manage digital risk and compliance. Lead administration, product ownership, ensuring technical specification design, product development, and continuous improvement of SHW digital platforms, ensuring data integrity, user support, and system efficiency.

Analytics & Reporting Leadership

• Deliver dashboards, predictive models, and executive reports. Serve as the SHW data focal point, delivering advanced statistical analysis, dashboards, scorecards, and comprehensive executive reports for internal and external stakeholders, where needed.

Strategic Insight & Performance Monitoring

• Design and implement performance tracking frameworks, set benchmarks, and provide actionable insights to optimize SHW initiatives and resource deployment.

Governance & Assurance Oversight

• Manage SHW governance structures, including Safety Governance Council, EXCO safety moments and meetings, Medical Board meetings and ensuring their full functioning.

Occupational Road Risk, Work at High Risk & Compliance Oversight

• Lead reporting and compliance for occupational road risk in collaboration with the Fleet team, ensuring adherence to internal policies and regulatory standards.
• Oversee high-risk work activities, ensuring adherence to internal policies and regulatory standards.

Incident Statistics and Reporting Processes

• Oversight over incident statistics reporting processes including trend analysis and preventive and corrective action planning in collaboration with SHW SPOCs and the Security team.

Stakeholder Engagement & Communication

• Drive SHW communication strategy, collaborate across functions for sustainability reporting and safety messaging.

Innovation & Digital Transformation

• Spearhead the design and implementation of digital tools and solutions to enhance SHW operational efficiency and impact.

Core competencies, knowledge and experience

Safaricom is seeking a visionary leader to spearhead the digital transformation of Safety, Health, and Wellbeing (SHW), leveraging technology, data, and innovation to protect lives and drive strategic impact. This role demands a dynamic individual who translates strategy into action, champions digital literacy, ensures data integrity and system efficiency, and delivers analytics that inform decision-making. As the strategic lead for SHW digital transformation, business intelligence, and reporting, you’ll optimize platforms, engage stakeholders, and shape the future of SHW across the Safaricom Group. Positioned within the SHW Centre of Excellence, your mission is to uphold the highest standards of SHW through cross-functional collaboration and governance.

Collaborative Influence

• Builds strong relationships, adapts communication styles, and engages stakeholders effectively to drive alignment and decision-making.

Operational Excellence

• Prioritizes high-impact activities, drives continuous improvement, and applies cross-functional thinking to solve complex problems.

Innovation & Agility

• Champions creative problem-solving, embraces experimentation, and adapts quickly to change to unlock new opportunities.

Commercial Acumen

• Leverages data and insights for sound, future-focused decisions while upholding legal, ethical, and regulatory standards.

Change Leadership

• Navigates and leads through change, balancing business continuity with people-centric transformation.

Project & Program Management

• Defines scope, timelines, and resources; manages risks; and ensures delivery of business value across initiatives.

Functional Competencies

Health, Safety & Wellbeing

• Applies SHW policies and systems to ensure safe environments, compliant operations, and employee wellbeing.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

• Degree in Business, IT, or related discipline.
• Strong analytical and statistical skills.
• Proficient in planning, reporting, and presentation (PowerPoint).
• Excellent communication and interpersonal skills.
• Creative problem-solver and effective team player.
• Project management expertise.
• Experience in large corporate environments, intranet systems, and complex data analysis.
• Strong stakeholder management capabilities.