Vacancies at Safaricom Kenya

Key Responsibilities

• Super App & Digital Platform Architecture
  • Own the end-to-end architecture of the M-PESA Super App, including its mini-app platform, SDK, and marketplace ecosystem, across all six markets.
  • Own the design, versioning, and lifecycle governance of M-PESA's SDKs (mini-app SDK, payment SDKs, and partner/developer-facing SDKs), ensuring consistency, backward compatibility, and developer experience across platforms.
  • Define and govern the technical standards for mini-app onboarding, integration, security review, and lifecycle management.
  • Architect the Super App's core and service layer to support scalable, secure, and performant digital experience delivery.
  • Drive the transition to modern digital platform architectures: composable UI patterns, micro-frontends, headless/BFF (backend-for-frontend) design, and cloud-native deployment aligned to M-PESA's infrastructure strategy.
• Digital Platform Governance & Standards
  • Establish and champion architecture governance frameworks, design review standards, and reference architectures for digital and mobile platforms across all six markets.
  • Define UX-to-architecture standards, mini-app certification criteria, and release governance, ensuring traceability from partner/developer submission through to production release.
  • Partner with Compliance, Legal, Risk, and Market teams to ensure digital platform architectures meet local regulatory obligations, data protection, and app store/marketplace requirements.
• Digital Payment Channels
  • Own the architecture of M-PESA's digital payment channels, including QR payments, hosted payment pages, and NFC/Tap-to-Pay, ensuring consistent design standards across the Super App and other consumer touchpoints.
  • Define channel-level security, tokenisation, and merchant integration standards for QR, hosted payment page, and NFC acceptance flows.
  • Architect the technical roadmap for emerging and converging payment channels, ensuring interoperability with core wallet, switching, and settlement systems.
• Integration & Ecosystem Architecture
  • Architect integration patterns between the Super App, core M-PESA systems, third-party mini-app developers, and partner platforms.
  • Collaborate with API gateway and platform engineering teams to define event-driven, API-first exchange patterns aligned with the integration layer strategy.
  • Design and govern the mini-app SDK, developer portal, and sandbox/testing environments to support a scalable third-party developer ecosystem.
  • Own the SDK release process: versioning strategy, deprecation policy, and documentation standards; for internal engineering teams and external partner/merchant developers.
• Performance, Security & Resilience Enablement
  • Design digital platform architectures that ensure app performance, offline resilience, and graceful degradation across varied network conditions and device profiles.
  • Define security architecture for the Super App and mini-app ecosystem, including sandboxing, permission models, and secure inter-mini-app communication.
  • Partner with the Risk and Security teams to embed fraud prevention and abuse detection into the mini-app onboarding and runtime experience.
• Leadership & Stakeholder Engagement
  • Serve as the senior digital platforms architecture voice in Architecture Review Boards, design forums, and group-level governance bodies.
  • Mentor and coach mid-level and junior architects across markets, building digital platform architecture capability within the team.
  • Produce executive-ready architecture artefacts, including C4/Mermaid diagrams, ADRs, and digital platform strategy presentations for CTO/CIO audiences.
  • Lead vendor evaluations for mini-app platforms, mobile development frameworks, and digital experience technologies.

Qualifications

Skills & Competencies

• Key Technical Competencies
  • Strong understanding of Super App and mini-app architecture patterns, including hybrid/WebView runtimes, mini-app SDKs, and marketplace/platform governance models.
  • Extensive experience with mobile and web application architecture, including native, hybrid, and cross-platform frameworks, and cloud platforms on AWS and/or Azure.
  • Working knowledge of native iOS and Android platform constraints (app lifecycle, distribution/app store requirements, platform-specific security models), sufficient to guide architectural decisions across both ecosystems.
  • Proven experience designing, versioning, and maintaining SDKs for external developers or partners, including API contract design, backward compatibility, and developer documentation.
  • Proficiency in integration patterns including REST/GraphQL APIs, event streaming (Apache Kafka), and backend-for-frontend (BFF) design for consumer-facing platforms.
  • Strong knowledge of digital platform architecture patterns including micro-frontends, composable UI, headless architecture, and offline-first/resilient mobile design.
  • Experience with digital platform security architecture including app sandboxing, permission models, secure SDK design, mTLS, and OAuth2/OpenID Connect.
  • Working knowledge of digital payment channel architecture, including QR code standards (EMVCo/static/dynamic), hosted payment page design, and NFC/HCE-based Tap-to-Pay acceptance.
  • Knowledge of platform documentation and governance practices including ADRs, C4 modelling, developer portal design, and architecture review board processes.
• Key Behavioral Competencies
  • Strong communication skills with the ability to explain complex digital platform concepts.
  • Analytical, structured thinker with strong problem-solving ability.
  • Collaborative and influential across multi-market teams.
  • Self-driven, accountable, and delivery focused.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Electrical/Computer Engineering, or a related field.
• 8+ years of experience in solutions/platform architecture, mobile or digital engineering, or closely related technical disciplines, with at least 3 years in a senior or lead capacity.
• Proven track record designing enterprise-scale digital or Super App platforms in financial services, fintech, or telecommunications.
• Demonstrated ownership of a super app / mini-app platform architecture, including SDK design and third-party mini-app governance, at scale.
• Track record owning SDK strategy for external developers or partners, versioning, backward compatibility, and deprecation at enterprise scale.
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and mobile/web application architecture.
• Proficiency in integration patterns: event streaming, API gateway design, and BFF/composable architecture.
• Strong understanding of app platform security and governance frameworks (OWASP MASVS, app store/marketplace policies, or equivalent).
• Experience with high-availability architecture and performance optimisation for high-traffic consumer-facing platforms.

Preferred Qualifications

• Experience in mobile money, payment systems, or digital financial services platforms in emerging markets.
• Familiarity with mini-app engine technologies (e.g., WeChat Mini Programs, Alipay GMP, or equivalent hybrid mini-app runtimes).
• Exposure to AI/ML-driven personalisation, in-app recommendation engines, or conversational/agentic interfaces.
• Experience operating across multi-country regulatory environments in Sub-Saharan Africa.
• Professional certifications: TOGAF, AWS/Azure Solutions Architect, or equivalent.
• Familiarity with developer ecosystem programmes, including partner onboarding, certification, and marketplace monetisation models.

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Responsibilities

• Drive New Digital Business Growth: Identify, incubate, and scale new digital revenue streams, with primary focus on API Monetization, Ad-Tech, and emerging digital platform opportunities.
• Own Digital VAS Portfolio Strategy: Define and execute the growth strategy for Digital VAS businesses including Digital Health, Video Messaging, Voice AI solutions e.g voice assistants and other next-generation digital offerings.
• Lead Commercialization & Monetization of Digital Innovations: Develop sustainable business models, pricing strategies, and collaborate with segment teams for go-to-market plans that maximize revenue, profitability, ROI and meet the mission targets.
• Establish Strategic Partnerships: Identify, negotiate, and manage relationships with technology providers, content partners, developers, enterprises, startups, agencies, and ecosystem players to drive innovation and commercial success.
• Build and Scale API Ecosystems: Develop and execute API monetization strategies leveraging the network capabilities and digital platform assets. 
• Develop and Grow Ad-Tech Business: Create and scale data-driven advertising solutions leveraging telecom capabilities, partnerships, and customer insights to scale Ad-tech business. Drive partnerships with brands, SMEs, agencies, technology providers, and media platforms to grow mobile advertising revenues.
• Drive Innovation and Market Leadership: Continuously assess emerging technologies, monitor industry trends, customer trends, and market opportunities to build a pipeline of future digital businesses.
• Own Business Growth, Performance & ROI: Accountable for revenue growth, profitability, customer adoption, and overall commercial performance across the Digital VAS and innovation portfolio. Deliver revenue, profitability, and customer growth targets.
• Lead Cross-Functional Delivery: Collaborate with cross functional teams: Commercial, Technology, AI & Data Science, Finance, Regulatory, Legal, and CX teams to successfully launch and scale new services.
• Govern Product & Partner Lifecycle Management: Oversee the end-to-end lifecycle of products/services and strategic partnerships, from business case development through performance management and renewal decisions.

Qualifications

• Bachelor's degree in Business, Telecommunications, Technology, Computer Science, Engineering, Marketing, Economics, or a related field.
• Master's degree (MBA or relevant postgraduate qualification) will be an added advantage.
• Minimum 5–7 years' experience in telecommunications, technology, digital services, fintech, content, media, or related industries.
• At least 4–5 years in a leadership or senior management role driving digital products, innovation, partnerships, or new business development.
• Demonstrated experience in: 
  • Digital business development and commercialization
  • API ecosystem development and monetization
  • Ad-Tech, MarTech, or digital advertising businesses
  • Strategic partnership management and negotiations
  • Innovation and emerging technology initiatives