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Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent
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About the Role
Reporting to the Debt Recovery Manager, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.
Key Responsibilities
- Be accountable for reducing delinquency for assigned accounts
- Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
- Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
- Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
- Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
- Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
- Initiate repossession of SunCulture assets as necessary.
- Achieve the monthly collection targets as assigned by the supervisor
- Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
- Ensure all work queues are acted upon.
- Conduct field visit assessment before visiting the market areas.
- Manage relationships with local authorities and Security Officers
- Plan and organize field collection drives across all regions
- Conduct monthly reporting as per portfolio performance on delinquency.
Qualifications
- At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
- Knowledge of relevant legal requirements and processes in microfinance and credit collections environment or any other financial institution
- Evidence of well-developed organizational skills and the ability to meet deadlines.
- Integrity and ability to work in consumer finance with small scale farmers across Kenya
- Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
- Target driven, self-starter, and problem solver
- Demonstrated ability to follow policy and procedures.
- Sound judgment, analytical, and decision-making skills.
- Accuracy and attention to detail.
- Demonstrated ability to quickly learn new systems and processes.
- Demonstrated commitment to service excellence.
- Proficiency in GSuite, Microsoft Office
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About the Role
The Field Credit Collection Officer will be required to support our credit management operations by facilitating the collection of outstanding payments from customers. The ideal candidate will possess strong communication and negotiation skills, as well as the ability to build positive relationships with customers while ensuring adherence to credit policies and procedures.
Key Responsibilities
- Conduct field visits to customers' premises to collect outstanding payments and resolve payment issues.
- Negotiate payment arrangements and terms with customers to ensure timely repayment of overdue accounts.
- Educate customers on the importance of timely payments and provide assistance in understanding their credit obligations.
- Maintain accurate records of customer interactions and payment activities using designated software or tools.
- Collaborate with internal teams, including sales and credit administration, to address customer concerns and resolve payment disputes.
- Identify and escalate high-risk accounts or delinquent customers to the Credit Manager for further action.
- Provide regular updates on collection activities and customer feedback to management.
- Follow up with customers on payment commitments and monitor adherence to agreed-upon payment schedules.
- Assist in the development and implementation of strategies to improve collection efficiency and reduce outstanding receivables.
- Adhere to company policies, procedures, and regulatory requirements related to credit collection activities.
Qualifications
- Diploma or bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Previous 1 -2 years’ experience in credit collection or a similar role, preferably in the renewable energy or financial services industry.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with customers from diverse backgrounds.
- Proficiency in using mobile devices and software applications for recording and reporting purposes.
- Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with local regulations and compliance standards governing credit collection practices in Kenya.
- Valid driver's license and willingness to travel extensively within assigned territories.
- Fluency in English and Swahili languages required.
go to method of application »
About the Role
The Field Credit Collection Officer will be required to support our credit management operations by facilitating the collection of outstanding payments from customers. The ideal candidate will possess strong communication and negotiation skills, as well as the ability to build positive relationships with customers while ensuring adherence to credit policies and procedures.
Key Responsibilities
- Conduct field visits to customers' premises to collect outstanding payments and resolve payment issues.
- Negotiate payment arrangements and terms with customers to ensure timely repayment of overdue accounts.
- Educate customers on the importance of timely payments and provide assistance in understanding their credit obligations.
- Maintain accurate records of customer interactions and payment activities using designated software or tools.
- Collaborate with internal teams, including sales and credit administration, to address customer concerns and resolve payment disputes.
- Identify and escalate high-risk accounts or delinquent customers to the Credit Manager for further action.
- Provide regular updates on collection activities and customer feedback to management.
- Follow up with customers on payment commitments and monitor adherence to agreed-upon payment schedules.
- Assist in the development and implementation of strategies to improve collection efficiency and reduce outstanding receivables.
- Adhere to company policies, procedures, and regulatory requirements related to credit collection activities.
Qualifications
- Diploma or bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Previous 1 -2 years’ experience in credit collection or a similar role, preferably in the renewable energy or financial services industry.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with customers from diverse backgrounds.
- Proficiency in using mobile devices and software applications for recording and reporting purposes.
- Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with local regulations and compliance standards governing credit collection practices in Kenya.
- Valid driver's license and willingness to travel extensively within assigned territories.
- Fluency in English and Swahili languages required.
go to method of application »
About the Role
The Field Credit Collection Officer will be required to support our credit management operations by facilitating the collection of outstanding payments from customers. The ideal candidate will possess strong communication and negotiation skills, as well as the ability to build positive relationships with customers while ensuring adherence to credit policies and procedures.
Key Responsibilities
- Conduct field visits to customers' premises to collect outstanding payments and resolve payment issues.
- Negotiate payment arrangements and terms with customers to ensure timely repayment of overdue accounts.
- Educate customers on the importance of timely payments and provide assistance in understanding their credit obligations.
- Maintain accurate records of customer interactions and payment activities using designated software or tools.
- Collaborate with internal teams, including sales and credit administration, to address customer concerns and resolve payment disputes.
- Identify and escalate high-risk accounts or delinquent customers to the Credit Manager for further action.
- Provide regular updates on collection activities and customer feedback to management.
- Follow up with customers on payment commitments and monitor adherence to agreed-upon payment schedules.
- Assist in the development and implementation of strategies to improve collection efficiency and reduce outstanding receivables.
- Adhere to company policies, procedures, and regulatory requirements related to credit collection activities.
Qualifications
- Diploma or bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Previous 1 -2 years’ experience in credit collection or a similar role, preferably in the renewable energy or financial services industry.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with customers from diverse backgrounds.
- Proficiency in using mobile devices and software applications for recording and reporting purposes.
- Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with local regulations and compliance standards governing credit collection practices in Kenya.
- Valid driver's license and willingness to travel extensively within assigned territories.
- Fluency in English and Swahili languages required.
go to method of application »
About the Role
The Field Credit Collection Officer will be required to support our credit management operations by facilitating the collection of outstanding payments from customers. The ideal candidate will possess strong communication and negotiation skills, as well as the ability to build positive relationships with customers while ensuring adherence to credit policies and procedures.
Key Responsibilities
- Conduct field visits to customers' premises to collect outstanding payments and resolve payment issues.
- Negotiate payment arrangements and terms with customers to ensure timely repayment of overdue accounts.
- Educate customers on the importance of timely payments and provide assistance in understanding their credit obligations.
- Maintain accurate records of customer interactions and payment activities using designated software or tools.
- Collaborate with internal teams, including sales and credit administration, to address customer concerns and resolve payment disputes.
- Identify and escalate high-risk accounts or delinquent customers to the Credit Manager for further action.
- Provide regular updates on collection activities and customer feedback to management.
- Follow up with customers on payment commitments and monitor adherence to agreed-upon payment schedules.
- Assist in the development and implementation of strategies to improve collection efficiency and reduce outstanding receivables.
- Adhere to company policies, procedures, and regulatory requirements related to credit collection activities.
Qualifications
- Diploma or bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Previous 1 -2 years’ experience in credit collection or a similar role, preferably in the renewable energy or financial services industry.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with customers from diverse backgrounds.
- Proficiency in using mobile devices and software applications for recording and reporting purposes.
- Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with local regulations and compliance standards governing credit collection practices in Kenya.
- Valid driver's license and willingness to travel extensively within assigned territories.
- Fluency in English and Swahili languages required.
go to method of application »
About the Role
The Field Credit Collection Officer will be required to support our credit management operations by facilitating the collection of outstanding payments from customers. The ideal candidate will possess strong communication and negotiation skills, as well as the ability to build positive relationships with customers while ensuring adherence to credit policies and procedures.
Key Responsibilities
- Conduct field visits to customers' premises to collect outstanding payments and resolve payment issues.
- Negotiate payment arrangements and terms with customers to ensure timely repayment of overdue accounts.
- Educate customers on the importance of timely payments and provide assistance in understanding their credit obligations.
- Maintain accurate records of customer interactions and payment activities using designated software or tools.
- Collaborate with internal teams, including sales and credit administration, to address customer concerns and resolve payment disputes.
- Identify and escalate high-risk accounts or delinquent customers to the Credit Manager for further action.
- Provide regular updates on collection activities and customer feedback to management.
- Follow up with customers on payment commitments and monitor adherence to agreed-upon payment schedules.
- Assist in the development and implementation of strategies to improve collection efficiency and reduce outstanding receivables.
- Adhere to company policies, procedures, and regulatory requirements related to credit collection activities.
Qualifications
- Diploma or bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Previous 1 -2 years’ experience in credit collection or a similar role, preferably in the renewable energy or financial services industry.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with customers from diverse backgrounds.
- Proficiency in using mobile devices and software applications for recording and reporting purposes.
- Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with local regulations and compliance standards governing credit collection practices in Kenya.
- Valid driver's license and willingness to travel extensively within assigned territories.
- Fluency in English and Swahili languages required.
go to method of application »
About the Role
The Field Credit Collection Officer will be required to support our credit management operations by facilitating the collection of outstanding payments from customers. The ideal candidate will possess strong communication and negotiation skills, as well as the ability to build positive relationships with customers while ensuring adherence to credit policies and procedures.
Key Responsibilities
- Conduct field visits to customers' premises to collect outstanding payments and resolve payment issues.
- Negotiate payment arrangements and terms with customers to ensure timely repayment of overdue accounts.
- Educate customers on the importance of timely payments and provide assistance in understanding their credit obligations.
- Maintain accurate records of customer interactions and payment activities using designated software or tools.
- Collaborate with internal teams, including sales and credit administration, to address customer concerns and resolve payment disputes.
- Identify and escalate high-risk accounts or delinquent customers to the Credit Manager for further action.
- Provide regular updates on collection activities and customer feedback to management.
- Follow up with customers on payment commitments and monitor adherence to agreed-upon payment schedules.
- Assist in the development and implementation of strategies to improve collection efficiency and reduce outstanding receivables.
- Adhere to company policies, procedures, and regulatory requirements related to credit collection activities.
Qualifications
- Diploma or bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Previous 1 -2 years’ experience in credit collection or a similar role, preferably in the renewable energy or financial services industry.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with customers from diverse backgrounds.
- Proficiency in using mobile devices and software applications for recording and reporting purposes.
- Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with local regulations and compliance standards governing credit collection practices in Kenya.
- Valid driver's license and willingness to travel extensively within assigned territories.
- Fluency in English and Swahili languages required.
go to method of application »
About the Role
The Senior Field Credit Collection Officer will be responsible to oversee and manage our field credit collection team. The ideal candidate will be responsible for supervising the day-to-day activities of the field collection agents, ensuring the timely collection of outstanding payments, and implementing strategies to minimize delinquency rates. The Field Credit Collection Supervisor will play a crucial role in optimizing collection processes, driving performance improvements, and fostering a culture of excellence within the team.
Key Responsibilities
- Lead, supervise, and motivate a team of field credit collection officers to achieve collection targets and objectives.
- Conduct regular field visits to monitor officer performance, provide coaching and support, and identify areas for improvement.
- Develop and implement collection strategies and action plans to reduce outstanding receivables and improve cash flow.
- Review and analyze collection data and metrics to track performance, identify trends, and make data-driven decisions.
- Ensure compliance with company policies, procedures, and regulatory requirements related to credit collection activities.
- Collaborate with the Credit Managers and other stakeholders to develop and implement policies, procedures, and controls to mitigate credit risks.
- Conduct training sessions and workshops for field collection officers to enhance their skills, knowledge, and performance.
- Investigate and resolve escalated customer complaints or disputes in a timely and professional manner.
- Prepare regular reports and updates on collection activities, performance metrics, and key insights for management review.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
Qualifications
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Minimum of 3 years of experience in credit collection, with at least 2 years in a supervisory or leadership role.
- Proven track record of meeting or exceeding collection targets and KPIs in a similar industry or environment.
- Strong leadership and people management skills, with the ability to inspire, coach, and motivate a team.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficiency in using mobile devices, computer software, and data analysis tools.
- Knowledge of local regulations and compliance standards governing credit collection practices in Kenya.
- Valid driver's license and willingness to travel extensively within assigned territories.
- Fluency in English and Swahili languages required.
Method of Application
Use the link(s) below to apply on company website.
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