Vacancies at Victoria Court

• As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.

Key Responsibilities:

• Online Consultations
• Conduct virtual consultations with customers to understand their furniture needs and preferences.
• Provide personalized product recommendations based on customer requirements.
• Lead Follow-Up
• Respond promptly to lead inquiries through various channels.
• Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.
• Product Knowledge
• Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
• Stay updated on new arrivals, Marketing campaigns and product launches to provide accurate information to customers.
• Virtual Showroom Tours
• Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
• Assist customers in visualizing products within their living spaces through digital presentations.
• Quoting and Pricing
• Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
• Clearly communicate any discounts, promotions, or special offers available.
• Order Processing
• Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
• Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.
• Customer Relationship Management
• Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
• Gather feedback to enhance the overall customer experience.
• Sales Targets
• Work towards achieving individual and team sales targets.
• Proactively identify opportunities for upselling and cross-selling to maximize revenue.
• Market Trends and Competitor Analysis
• Stay informed about industry trends, competitor offerings, and customer preferences.
• Provide insights to improve product offerings and Sales/Marketing strategies.

Qualifications and Skills:

• Proven experience in online sales, preferably with a High lead conversion rate.
• Excellent communication and interpersonal skills.
• Tech-savvy with proficiency in virtual communication tools and platforms.
• Strong product knowledge and the ability to convey product features and benefits effectively.
• Goal-oriented with a customer-centric approach.
• Diploma in Business Management or equivalent
• Previous retail experience

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The Visual Merchandiser will support in designing and implementing attractive, functional, and brandaligned showroom displays that inspire customers and enhance the shopping experience. This will offer hands-on experience in retail design, space planning, styling, and customer engagement within a dynamic furniture and home décor retail environment.

Key Responsibilities

Showroom & Display Support

• Assist in conceptualizing, designing, and setting up creative in-store and window displays that highlight furniture collections and décor themes.
• Support in the preparation of layouts, sketches, and mood boards for internal review and client presentations.
• Ensure that all displayed products are neatly arranged, properly tagged, and visually appealing, in line with company brand standards.
• Monitor and maintain displays daily, ensuring cleanliness, product completeness, and aesthetic consistency.
• Suggest new ideas and improvements to keep the showroom fresh, engaging, and trend-relevant.
• Assist in seasonal and promotional setups, including sale campaigns, holiday décor, and product launches.

Client Support

• Accompany the Visual Merchandiser to client consultations to understand their style preferences, space layouts, and functional needs.
• Assist in developing tailored design concepts and product combinations that match client requirements.
• Participate in site visits, measurements, and space assessments under supervision to gain practical design application experience.
• Help prepare presentation boards, samples, or mockups for client proposals.

Collaboration & Operations

• Work closely with sales, procurement, and technical teams to coordinate display changes, installations, and product movements.
• Support in maintaining accurate visual inventory records, including product placements, showroom changes, and prop usage.
• Contribute creative ideas for seasonal themes, color stories, and lifestyle settings that enhance customer experience.
• Assist in organizing photoshoots of showroom setups for social media or marketing use.
• Ensure all visual activities comply with safety and brand standards.

Requirements

• Currently pursuing or recently completed a Degree in Interior Design, Visual Merchandising, Fine Arts, Architecture, or a related creative field.
• Passionate about furniture, home décor, design aesthetics, and visual storytelling.
• Basic working knowledge of design software such as SketchUp, AutoCAD, Adobe Illustrator, Photoshop, or Canva.
• Strong creativity, spatial awareness, and attention to detail.
• Good interpersonal and communication skills, with the ability to collaborate effectively in a team environment.
• Proactive, eager to learn, and willing to handle both creative and hands-on tasks.
• Flexibility to work on weekends or extended hours during showroom setups or special events.