Vacant Positions at Church World Service

Primary Purpose

• The Project Officer, Monitoring and Evaluation will support the implementation of monitoring, evaluation, accountability, and learning activities for CWS Africa humanitarian and development programs. Reporting to the Monitoring and Evaluation Specialist, the position will assist with data collection, data quality checks, routine monitoring, field follow-up, partner coordination, documentation, reporting, and use of project evidence for learning and program improvement.

Key Relationships
Internal To CWS

• Monitoring and Evaluation S upervisor
• Humanitarian and Development Programs Director; Program Managers; Project Officers;
• Program Technical Focal Points; Operations, Finance, Grants, Compliance, and Headquarters colleagues.

External

• Implementing partners
• C ommunity stakeholders
• E numerators
• C onsultants
• G overnment and coordination stakeholders
• P roject participants as appropriate.

​​​​​​​Working Environment

• Office environment with regular field engagement, partner follow-up, and periodic travel to CWS Africa program locations and project sites as required.

Responsibilities
Monitoring and Field Data Collection Support (35%)

• Support implementation of project monitoring plans, indicator tracking tools, data collection schedules, and reporting timelines.
• Collect, compile, and verify routine project data from CWS teams, partners, field activities, and approved data collection tools.
• Conduct field monitoring visits and document project progress, challenges, beneficiary feedback, and emerging issues.
• Support baseline studies, assessments, evaluations, post-distribution monitoring, satisfaction surveys, and learning exercises as assigned.
• Ensure completed data collection tools are accurate, complete, timely, and submitted according to agreed procedures.

​​​​​​​Data Management, Quality and Analysis (25%)

• Enter, clean, organize, and maintain project data in approved databases, trackers, dashboards, and electronic data collection systems.
• Conduct first-level data quality checks to identify missing, inconsistent, duplicate, or inaccurate information and follow up for correction.
• Support the Monitoring and Evaluation Specialist in routine data quality reviews, analysis, visualization, and preparation of monitoring summaries.
• Maintain confidentiality and responsible handling of participant, partner, and program data in line with CWS standards.
• Assist program teams to understand basic data trends and use monitoring information for day-to-day project follow-up.

​​​​​​​Reporting, Documentation and Learning (15%)

• Prepare draft activity reports, field monitoring notes, data summaries, meeting notes, and documentation for review by the Monitoring and Evaluation Specialist.
• Support collection and documentation of lessons learned promising practices, success stories, case examples, and beneficiary feedback.
• Maintain organized project documentation, including data collection tools, attendance lists, monitoring reports, photos where approved, and partner submissions.
• Assist with consolidation of information for donor reports, internal updates, learning meetings, and program review sessions.

Partner and Team Coordination Support (10%)

• Follow up with partners and project teams on timely submission of monitoring data, reports, supporting documents, and feedback.
• Provide basic orientation and support to staff, partners, and enumerators on approved data collection tools and reporting templates.
• Coordinate logistics for monitoring visits, data collection activities, reflection sessions, trainings, and learning meetings as assigned.

Compliance, Accountability and Safeguarding Support (10%)

• Support compliance with CWS program standards, donor requirements, ethical data collection principles, safeguarding expectations, and data protection practices.
• Assist in documenting and following up beneficiary feedback, complaints, and accountability information through approved channels.
• Identify data, reporting, safeguarding, or compliance concerns and escalate them promptly to the Monitoring and Evaluation Specialist.
• Support accurate reporting of suspected fraud, malfeasance, data breaches, or significant compliance risks through appropriate channels.

Additional Roles and Responsibilities (5%)

• Perform other duties as assigned by the Monitoring and Evaluation Specialist.

Qualifications
Experience

• Minimum of four years of relevant professional experience in monitoring and evaluation, data collection, project implementation, research, accountability, learning, or program support roles.
• Experience supporting humanitarian, development, refugee assistance, protection, community development, governance, education, or related programs is required.
• Experience using data collection tools, monitoring templates, indicator trackers, databases, or reporting systems.
• Experience conducting field monitoring, beneficiary verification, assessments, surveys, or partner follow-up is preferred.
• Experience supporting donor-funded projects is an advantage.

Knowledge and Skills

• Good understanding of monitoring, evaluation, accountability, and learning concepts, including indicators, data collection, data quality, and reporting.
• Strong attention to detail and ability to collect, review, and organize accurate project data.
• Ability to use Microsoft Excel, Word, PowerPoint, Outlook, and Teams; experience with KoboToolbox, ODK, CommCare, Power BI, or other data tools is an advantage.
• Good writing, documentation, communication, and presentation skills.
• Ability to work respectfully with communities, partners, consultants, and staff in a multicultural environment.
• Fluency in written and spoken English is required; spoken Swahili and French are an advantage.

Education and Certifications

• Bachelor’s degree in Monitoring and Evaluation, Statistics, Social Sciences, Development Studies, International Development, Economics, or a related field is required.
• Training and certification in monitoring and evaluation, data collection, data analysis, research methods, project management, or humanitarian/development programming is an advantage.

Abilities

The Project Officer, Monitoring and Evaluation must have the ability to:

• Communicate effectively both verbally and in writing.
• Follow work plans, instructions, and agreed procedures with accuracy and reliability.
• Maintain strong attention to detail, data accuracy, documentation, and deadlines.
• Analyse basic project information and present findings in clear and practical formats.
• Work independently on assigned tasks while seeking guidance appropriately from the Monitoring and Evaluation Specialist.
• Manage multiple tasks and priorities in a fast-paced, multicultural environment.
• Handle confidential program, beneficiary, administrative, and operational information with discretion.
• Conduct oneself professionally and courteously to represent the best interests of CWS.
• Respect different spiritual traditions inside and outside Christianity and contribute to collaboration across diverse perspectives.

​​​​​​​Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multicultural environment is required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a manner consistent with the Child Safeguarding and PSEAH Policies.

Special Requirements

• This position is based in Nairobi, Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• Background check which includes references and an educational and criminal check is required before the start of employment
• This position is Full Time
• All employees should be prepared to work from the CWS office

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Primary Purpose

• The Monitoring and Evaluation Supervisor will serve as the lead technical focal point for monitoring, evaluation, accountability, and learning across CWS Africa humanitarian and development programs. The position will lead the development and use of monitoring frameworks, data collection tools, dashboards, reports, evaluations, data quality processes, and learning products. The role will guide evidence-based program design, continuous program improvement, donor reporting, partner capacity strengthening, and organizational learning, while working closely with program leadership, program teams, partners, and relevant headquarters colleagues.

Key Relationships
Internal To CWS

• CWS Africa Regional Representative
• Associate Directors
• Program Director
• Program Managers
• Project Officers
• Program Technical Focal Points; Operations, Finance, Grants, Compliance, and Headquarters

External

• Donors
• Implementing partners
• Technical consultants
• Government and coordination stakeholders
• Research and evaluation partners, and peer learning networks.

Working Environment

• Office environment with regular travel to CWS Africa program locations and partner sites as may be required.

Responsibilities
Monitoring, Evaluation and Learning Support (35%)

• Lead the development and implementation of project monitoring, evaluation, accountability, and learning plans, including indicators, targets, assumptions, data sources, and reporting timelines.
• Develop and update data collection tools, monitoring templates, indicator reference sheets, and reporting formats in collaboration with program teams.
• Lead needs assessments, baseline studies, mid-term reviews, lessons learned exercises, and end-line evaluations by contributing to protocols, tools, data collection, analysis, and reporting.
• Coordinate external special assessments and project evaluations including gender anlysis environmental impact assessments and project impact evaluations
• Track project performance against approved work plans, logical frameworks, results frameworks, and donor indicators, and alert supervisors and program teams to gaps or emerging risks.
• Support Monitoring and Evaluation Officer and project managers to the document and disseminate lessons learned promising practices, success stories, and evidence products to support program learning and adaptive management.

Data Management, Quality and Analysis (25%)

• Compile, clean, validate, and analyse quantitative and qualitative program data to support internal decision-making, donor reporting, and external communication.
• Conduct routine data quality reviews and support data quality assessments to ensure accuracy, completeness, consistency, timeliness, and reliability of program data.
• Maintain M&E databases, trackers, dashboards, and electronic data collection platforms in line with CWS data management standards and donor requirements.
• Support program teams to interpret monitoring data, identify trends, and use results for continuous quality improvement and corrective action planning.
• Ensure quantitative information in reports is accurate, non-duplicative, and consistent with narrative reporting.

Reporting, Documentation and Knowledge Management (15%)

• Prepare regular monitoring summaries, dashboards, data briefs, learning notes, and sections of donor and organizational reports as assigned.
• Coordinate the consolidation of program evidence, beneficiary feedback, evaluation findings, and implementation learning for internal and external reporting.
• Maintain organized M&E documentation, including approved tools, datasets, reports, evaluation products, and learning resources.
• Coordinate with program and business development colleagues to provide relevant evidence for concept notes, proposals, and program design processes.

Capacity Building and Technical Support (10%)

• Provide practical technical support and coaching to staff and partners on M&E concepts, data collection tools, reporting requirements, data quality, and use of monitoring information.
• Coordinate the preparation and delivery of trainings, workshops, reflection sessions, and learning meetings related to monitoring, evaluation, accountability, and learning.
• Assist program teams and partners to apply M&E tools consistently and to monitor progress toward project targets.

Compliance, Accountability and Quality Assurance (10%)

• Support compliance with CWS global program standards, donor M&E requirements, ethical data collection principles, safeguarding expectations, and data protection practices.
• Support mechanisms for beneficiary feedback, accountability, and learning, including documentation and follow-up of feedback trends where applicable.
• Identify data quality, reporting, or compliance risks and escalate them to the supervisor in a timely manner.
• Support timely and accurate reporting of suspected fraud, malfeasance, data breaches, or significant compliance risks through appropriate channels.

Additional Roles and Responsibilities (5%)

• Perform other duties as assigned by the supervisor.

Qualifications
Experience

• Minimum of six years of continuous relevant professional experience in monitoring, evaluation, accountability, learning, research, data management, program quality, or related program support roles.
• At least three years of experience supporting M&E activities in humanitarian, development, refugee assistance, protection, community development, governance, education, or related programs.
• A minimum of one year direct supervisory experience in M&E is required
• Experience developing or supporting monitoring plans, data collection tools, indicator tracking systems, dashboards, and donor reports.
• Experience collecting, cleaning, analysing, and presenting quantitative and qualitative data for program decision-making.
• Experience supporting evaluations, assessments, baseline studies, data quality assessments, or learning reviews is required.
• Experience supporting projects funded by the U.S. Government, FCDO, the EU, UN agencies, foundations, or other bilateral and multilateral donors is preferred.

Knowledge and Skills

• Strong knowledge of monitoring, evaluation, accountability, and learning principles, including results frameworks, logical frameworks, indicator tracking, data quality, and learning approaches.
• Strong analytical skills and ability to interpret data, identify trends, and communicate findings clearly to technical and non-technical audiences.
• Experience using Microsoft Excel and other data management, visualization, or statistical software; experience with Power BI, KoboToolbox, ODK, CommCare, SPSS, Stata, R, or similar tools is an advantage.
• Excellent writing, documentation, presentation, and facilitation skills.
• Ability to support training, coaching, and capacity strengthening for staff and partners.
• Knowledge of GIS, mapping, or spatial analysis tools is an advantage.
• Experience mainstreaming gender equality, social inclusion, protection, accountability, and safeguarding considerations into M&E systems is preferred.
• Fluency in written and spoken English is required; spoken Swahili and French are an advantage.

Education and Certifications

• Bachelor’s degree in Monitoring and Evaluation, Statistics, Social Sciences, Development Studies, International Development, Economics, or a related field is required.
• Professional training and certification in monitoring and evaluation, data analysis, project management, research methods, or humanitarian/development programming is an advantage.
• Master’s degree in a related field is preferred.

Abilities
The Monitoring and Evaluation Specialist must have the ability to:

• Communicate effectively both verbally and in writing.
• Work independently while seeking guidance appropriately and contributing to team objectives.
• Maintain a high-performance standard with strong attention to detail, accuracy, and deadlines.
• Analyse information, identify trends, and present findings in clear and practical formats.
• Manage multiple tasks and priorities in a fast-paced, multicultural environment.
• Build positive working relationships with staff, partners, consultants, donors, and external stakeholders.
• Handle confidential program, beneficiary, administrative, and operational information with discretion.
• Conduct oneself professionally and courteously to represent the best interests of CWS.
• Respect different spiritual traditions inside and outside Christianity and contribute to collaboration across diverse perspectives.
• Support responsible use of CWS resources.
• Competence in Microsoft Office packages, including Word, Excel, PowerPoint, Outlook, and Teams, is required.

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multicultural environment is required.
• Commitment to diversity, equity, inclusion, and racial justice, and willingness to support CWS’ Platform on Racial Justice as a CWS employee.
• Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a manner consistent with the Child Safeguarding and PSEAH Policies

Special Requirements

• This position is based in Nairobi, Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• Background check which includes references and an educational and criminal check is required before the start of employment
• This position is Full Time
• All employees should be prepared to work from the CWS office