Career Opportunities at The Co-operative Bank of Kenya

Ref: RM/CBD/2016

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons. Are you sales driven with a keen interest to make your mark in the Co-operative movement? If you have an edge in business development, then this is the perfect opportunity for you. Expand your horizons!

The role holder will be responsible for driving all Agri Co-operatives related activities and value chains for the growth of the bank business and contribution to the bottom line, in the assigned region. Particularly addressing all the related value chains covering coffee subsector, grain, dairy, horticulture multipurpose co-operatives, Community Based Organisations, tea, sugarcane mortgage asset/insurance finance and any Agri based co-operative.

Responsibilities for the Relationship Manager Jobs:

• Identify and exploit potential Agri Co-operatives lines among existing and potential clients, viable Agri Co-operatives value chains amongst existing clients and new ones in order to grow quality asset book.
• Collaborate with Business banker – Agri-Co-operatives in selling of bank products to clients in the Region while working towards maintaining close relationship with the bank’s key market segment (Co-op movement) to ring fence it from competition.
• Appraise/analyze customer credit requests in a spread sheet and forward to Credit
• Risk Analysis Unit for approval and credit decision making then advise clients accordingly on their credit requests within the stipulated SLA.
• Ensure compliance with credit policy on credit administration by constantly interrogating data on Bank Master to ensure that limits are correctly loaded, all flags properly put and review dates complied with accordingly. The role holder will also ensure all covenants of offer letters are complied with and perfection of security done as per policy.
• Keep records of correspondence from clients, copies of credit approval memos, and copies of call visits and any other correspondence in the respective files for future reference.
• Ensure that all facilities are being serviced to reduce the Portfolio at Risk.
• Maintain and update client data base for the region to enhance relationship management while ensuring to make customer visits at least once every month and also Carry out branch visits in the course of scheduled call programs as a matter of courtesy to gather intelligence on what the competition is doing in order to remain relevant in the market.
• Work closely with Ministry of Co-operatives Development & Marketing (MOCDM) and Memorandum of Association (MoA) officers in order to maintain a competitive edge in the industry by being ahead of the competition in all Agri
• Co-operatives ventures. Assist in seeking and mobilizing deposits from development partners/clients and the relevant Ministries in order to manage the 80/20 rule in liabilities and also assist in scoping business levels with clear wallet sizes of all partnerships.
• Train staff on team talks and related projects and products and assist in review of internal processes and procedures for better service delivery to customers, while also ensuring that the department is well prepared for audit at all times.

Qualifications for the Relationship Manager jobs

• The successful candidate will be required to have the following skills and competencies:
• A Bachelor’s degree in a business related field from a recognized university.
• At least 3-5 years banking experience in a relationship management or business development role.
• Extensive knowledge of business industry trends and practices and a keen interest or knowledge of the Co-operative movement.
• Strong marketing, presentation and decision-making ability and general banking operations.
• Motivated, proactive with good interpersonal skills and result oriented.
• Detailed knowledge of bank operations, banks products, services and policies.
• Excellent customer service coupled with strong communication, presentation and decision making skills
• Quick and innovative thinker with passion for technology related solutions.
• Ability to analyze data, information and situations, for effective work performance with excellent attention to details and quality outputs.

go to method of application »

Ref: PPTF/CIBD/2016

As a customer-centric financial institution, we strongly believe in providing highly personalised services to deliver that personal touch.
To better serve our customers, we are on the lookout for highly motivated and results-oriented individuals who demonstrate initiative, good interpersonal and communications skills and most importantly, commitment in providing quality customer service.

Reporting to the Head – Trade Finance, the Product Partner will be required to own the full end to end trade finance products or product portfolio processes that meet customers’ needs. The role holder will also be required to grow trade related income and asset book as well ensure trade finance instruments are well executed. He/she will be a recognized senior trade subject matter expert with a strong appreciation and understanding of structuring trade transactions and the relevant risk aspects associated with the trade business.

Responsibilities for the Product Partner Jobs:

• Specifically, the successful jobholder will be required to:
• Actively initiate & support new product development, roll-out and implementation. Originate, structure and close trade deals against customer opportunities sourced either jointly or directly.
• Develop and manage a trade deal pipeline using SFE tools, manage end to end deal conversion and ensure revenue momentum is sustained.
• Draw up weekly customer calling plan for trade customers to drive trade business.
• Negotiate key trade terms with clients/resolving issues between product and client and provide expert trade advisory services to customers.
• Monitor and drive customer approved trade credit facility utilization. Ensure the portfolio managed remains of good quality as per bank’s credit policy.
• Champion risk approvals for trade deals and provide risk management of trade portfolio and structured solutions to mitigate risk.
• Provide Relationship Managers & Customers continuous trade product knowledge through training, workshop and forums to maximize trade opportunity identification/solutions.
• Proactively manage new and existing trade clients ensuring increased output to grow bank’s share of wallet.
• Review trade product pricing periodically and do competitive and SWOT analysis.
• Drive overall client satisfaction and service benchmark of trade offering and build customer loyalty. Benchmark against world-class Trade finance providers and ensure that standards of the trade finance unit meet similar standards.
• Ensure that the processes, structures and systems required to effectively service existing clients and develop new clients are in place and continuously reviewed using SLA’s.
• Ensure complete and accurate customer charges database is in place and is known to all users.
• Continually drive and ensure consistent and superior client orientated culture and high quality service delivery to trade customers.

Qualifications for the Product Partner Jobs:

• A Bachelor’s degree in Business related field from a recognized university.
• At least 3 years Trade Finance experience, 2 of which must be in trade sales function.
• Sound Trade Products knowledge with ability to package simple and complex trade transactions.
• Excellent working knowledge of Uniform Customs and Practice for Documentary Credits (UCP 600), Uniform Rules for Collection (URC 522), Uniform Rules for
• Demand Guarantees (URDG 758) and International Standby Practices (ISP 598).
• Credit skills
• Ability to interact and negotiate with customers at a senior level.
• Customer focused & results orientated.
• Excellent verbal communication, written and presentation skills.
• Good organizational and time management skills