Career Opportunities at Heshima - 5 Positions

Primary Responsibilities

• Manages Heshima Kenya front office and puts in place all required structures and systems to ensure optimal office management
• Answer and direct phone calls
• Organize and schedule appointment for the senior management team
• Write and distribute email, correspondence memos and business letters ensuring timely distribution
• Assist in the preparation of regularly scheduled departmental reports
• Develop and maintain front office filing system
• Update and maintain office policies and operating standing procedures
• Order office supplies and maintain inventory for the same
• Maintain contact lists and details of all partners, donors, collaborators, board members among others
• Organize and schedule appointments for the Country Director
• Manage the Dairy of the CD
• Responsible for management of CD office and filling systems as well as retrieval of files on request
• Supports the CD to organize for Heshima Kenya Board of Directors meetings and other schedules
• Book travel arrangements for Heshima Kenya staff – both local and international as well as for visitors to and from Heshima Kenya
• Maintain Petty cash kitty and administration of the same
• Provide general support to visitors to Heshima Kenya
• Act as the point of contact for internal and external clients
• Liaise with HRO to handle requests and queries from senior managers and Heshima Kenya Executive Team
• Responsible for creating and updating volunteer personnel file and ensure efficient human resources of staff and volunteers
• In conjunction with HRO organizes orientation schedules and follow-up for all volunteers, interns, and other visitors
• Supports correspondence with donors, especially those who provide in-kind support; responsible for writing and filing all donor recognition letters made in Kenya
• Supervises drivers, maintenance personnel, cook, and security guards
• Maintains van schedules for staff and participants
• Maintains donations inventory, issuance and a tracking system of all Heshima Kenya’s in-kind donations and office supplies

Qualifications

• A Diploma or a Higher Diploma in Business Administration, Diploma or Higher Dip. in HRM, Diploma in secretarial, Front office management and administration or any other business related field.
• Minimum of 3 years experience working is a busy Organization
• Must be a Kenyan citizen, female candidates are encouraged to apply
• Must have strong administrative and organizational skills with the ability to multi-task
• Proven experience as an Administrative assistant or Office admin assistant
• Knowledge of office management systems and procedures including filling
• Command in spoken and written English and ability to draft business correspondence letters
• Ability to take notes on dictation
• Working knowledge of office equipment, like printers
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Flexibility to work extra hours and days as may be required from time to time

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Responsibilities:

• Responsible for the management, planning and assessing all the refugee cases and give recommendation for the appropriate assistance.
• Support in the design and implementation of program activities.
• To coordinate the daily and weekly activities and prepare weekly, monthly and quarterly reports.
• Conduct Best Interest Assessment and Best Interest Determination interviews and prepare reports for all identified children.
• Conduct home visits and referrals to check programs.
• Identify and initiate alternative care arrangement for vulnerable children and children at risk.
• Provide case management services to identified children and foster families.
• Identify alternative care arrangement for identified children and children at risk.
• Ensure that all protection issues are effectively handled; communicate relevant and urgent details to the Child Protection Officer and the Country Director.
• Work closely and collaborate with relevant program staff on a weekly basis about specific cases, progress, and follow-up for referrals.
• Oversee case management services, i.e. counseling, social support, educational and training programs, home visits, family tracing, and reunification activities and ensure follow up is conducted in a timely manner.
• Maintain accurate and timely case records of activities and plans, Write detailed and highly accurate summaries and report.
• Conduct outreach with the respective refugee communities regarding Heshima Kenya’s services, foster good relationships with communities with the goal of strengthening community referral structures, care and support services within the community.
• Effectively meet all program goals and targets. Report any challenges or difficulties in meeting program goals immediately to the Child Protection Officer.
• Complete reports accurately and on time and submit to the Child Protection officer.
• Assist in strengthening of Heshima Kenya’s referral network.
• Perform other professional duties as assigned in the implementation of program activities.
• Learn and understand thoroughly Heshima Kenya’s mission, vision, programs and goals.

Qualifications:

• Degree in Social Work, Community Development, International Relation or Humanitarian Affairs and /or Psychology.

• 3-5 years of professional experience, preferably working with refugee populations and/or with refugee children.

• 2-4 years working at the program management level, including leading or assisting with designing, implementing and managing projects.

• Extensive experience in implementing culturally appropriate social work and mental health interventions for people who have suffered trauma and torture.

• Must be a Kenyan citizen; preference to female candidates; knowledge of refugee language desirable (Somali, Amharic, or Oromo).

• Must have a certificate of good conduct.

• Skilled at carrying out program needs assessments and program development.

• Excellent oral and written communication and reporting skills.

• Excellent interpersonal skills and ready to work as a team.

• Able to work independently and as a team.

• Must be highly organized, creative, detail oriented and work effectively under pressure with competing priorities.

• Excellent research, data-collection, organizational and time management skills.

• Strong knowledge of Nairobi, especially refugee-based areas, clinics, primary schools and social service providers and knowledge of refugee communities.

• Strong working knowledge of Microsoft Word and the internet.

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Responsibilities:

• Participate in the development of professional, effective and appropriate psychosocial programming, including direct individual and group counseling support.
• Provide professional and confidential services to SGBV and trauma survivors.
• Assist in the development and provision of psychosocial activities within Heshima Kenya’s project areas within the Urban Refugee Program.
• Supervise and provide counseling training and technical counseling support to social workers directly involved with the psychosocial component of Heshima Kenya program.
• Assist with preparing all relevant reports regarding Heshima Kenya’s psychosocial activities.
• Ensure timely implementation of psychosocial program activities.
• Lead awareness-raising and/or sensitization campaigns on the Heshima Kenya’s psychosocial activities and other SGBV related services in collaboration with the Social Workers.
• Lead the team of Social Workers in the development of monthly outreach plans based on case trends and children’s needs.
• Provide one on one counselling services (6-8 sessions per person) to GEP participants with personal and social challenges such as conflict, parenting, SGBV issues, death/grief, and dealing with post- traumatic stress disorder and other.
• Provide group therapy sessions for the participants on weekly basis
• Coordinate referrals and linkages with CVT and other partners for cases that need external management
• Secondary referrals to other psychosocial providers
• Provide extensive and comprehensive programs and assessments for stress management, depression, anxiety, bipolar management and other mental illnesses
• Analyse the behavioral trends, patterns of the referred cases.
• Develop and monitor a case management system for monitoring of referred cases
• Compile counselling monthly and quarterly reports on the referred cases and provide best solutions to cases.
• Perform any other professional duty assigned the supervisor.

Required Qualifications:

• Degree in counseling or psychology, from a reputable University recognized in Kenya. A masters degree in psychology will be an added advantage
• Minimum 3 years experience of direct psychosocial/counseling experience and with a passion of helping vulnerable children; experience working with survivors of violence and trauma specifically refugee children will be an added advantage
• Clear understanding of gender-based violence and issues regarding violence against children.
• Able to maintain confidentiality, counseling ethics and respect for survivors.
• Training skills are desirable.
• Positive, highly motivated, innovative, with strong organizational and inter-personal skills.
• Able to coordinate multiple tasks while maintaining attention to quality and detail.
• Able to work as part of a team.
• Strong knowledge of computer applications, including MS Word and Excel.
• Fluency in English and Swahili. Understanding of French language is valuable
• Experience working in the field of Gender-based Violence.
• A flexible team player able to work in a diverse cultural working environment.
• Must be a Kenyan Citizen

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Tasks and Outputs:

1. Develop schemes of work and lesson plans in line with the adult education curriculum objectives and keeping up to date with changes and developments in the structure of the curriculum

2. Facilitate learning by establishing a relationship with learners and by organization of learning resources and the classroom learning environment including creating displays to encourage a positive learning environment.

3. Develop and foster appropriate skills and social abilities to enable the optimum development of learners, according to their ability and aptitude.

4. Assess and record progress and prepare learners for examination. Link leaners knowledge to earlier learning and develop ways to encourage it further, and challenge and inspire learners to help them deepen their knowledge and understanding.

5. Maintain discipline in class. If and when a learner fails to attend class without notification, take necessary action and report to the GEP Coordinator for immediate follow up

6. Provide feedback to the GEP Coordinator, the Senior Program Manager, and Country Director on learners progress during meetings

7. Organize and take part in GEP events, afternoon projects, field trip and any other activities that take place in the GEP.
8. Work closely with volunteers, selected and screened by the GEP Coordinator to facilitate one on one tutoring with GEP participants after having identified areas in need of additional work, and provide materials and support to volunteers as necessary.
9. Identify and develop working relationships with external adult education programs and testing

centers for HK participants who may pursue Kenya Primary Certification. Coordinate and monitor

participants’ progress and attendance in said programs

1. Complete enrollment and individual assessments for each GEP participant. Maintain standardized and unit testing and evaluation schedule in classroom providing updated scores and evaluations to the GEP Coordinator on monthly basis.
2. Assist in compiling and writing weekly and monthly notes on each participant enrolled addressing their progress and evaluations of participant’s participation
3. Effectively meet all program goals and targets while maintaining the highest of standards

expected.

1. Communicate immediately to the GEP Coordinator any challenges that affect the quality of teaching in the classroom, or hinder meeting the project goals and outcomes in order that solutions are created and implemented in a timely manner.

2. Strive to develop individual relationships with each participant and ensure that they have access to one on one communication when needed.

3. Maintain strict confidentiality with regard to each participant served in any and all Heshima Kenya’s Programs

4. Attend weekly staff meetings when requested and contribute feedback and ideas on how to

strengthen programs.

1. Support the GEP team with any other support if and when requested.

Qualifications:

1. Diploma in Education and or P1 Certificate from a recognized Teacher training college
2. Diploma in special or adult education.
3. Fluent in English and Swahili
4. Minimum of 2year experience in teaching multi-level classrooms.
5. Experience on teaching and knowledge on adult education curriculum
6. Some knowledge of refugee related issues in Kenya
7. Well demonstrated skill in time management
8. Proficient in Microsoft Office software and using internet
9. Candidate must be flexible and able to work beyond class room times when necessary
10. Excellent interpersonal skills
11. Ability to work independently and with teams
12. Must be highly organized, creative, detail oriented and work effectively under pressure with competing priorities
13. Must be a Kenyan citizen and a holder of a national identification card, KRA Pin certificate,

NSSF, NHIFcards and Certificate of Good conduct upon request

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Tasks and Outputs:

1. Lead in developing secondary education curriculum tailored to suit adult education learners
2. Develop schemes of work and lesson plans in line with the education curriculum objectives and keeping up to date with changes and developments in the structure of the curriculum
3. Facilitate learning by establishing a relationship with learners and by organization of learning resources and the classroom learning environment including creating displays to encourage a positive learning environment.
4. Develop and foster appropriate skills and social abilities to enable the optimum development of learners, according to their ability and aptitude.
5. Assess and record progress and prepare learners for examination. Link leaners knowledge to earlier learning and develop ways to encourage it further, and challenge and inspire learners to help them deepen their knowledge and understanding.
6. Maintain discipline in class. If and when a learner fails to attend class without notification, take necessary action and report to the GEP Coordinator for immediate follow up
7. Provide feedback to the GEP Coordinator on learners progress during meetings
8. Identify and develop working relationships with external adult education programs and testing centers for HK participants who are pursuing Kenya Secondary Certification. Coordinate and monitor participants’ progress and attendance in said programs
9. Complete enrollment and individual assessments for each GEP participant. Maintain standardized and unit testing and evaluation schedule in classroom providing updated scores and evaluations to the GEP Coordinator on monthly basis.
10. Assist in compiling and writing weekly and monthly notes on each participant enrolled addressing their progress and evaluations of participant’s participation
11. Effectively meet post-primary targets while maintaining the highest of standards expected.
12. Communicate immediately to the GEP Coordinator any challenges that affect the quality of teaching in the classroom, or hinder meeting project goals and outcomes in order that solutions are created and implemented in a timely manner.
13. Strive to develop individual relationships with each participant and ensure that they have access to one on one communication when needed.
14. Maintain strict confidentiality with regard to each participant served in any and all Heshima Kenya’s Programs
15. Attend staff meetings when requested and contribute feedback and ideas on how to strengthen programs.
16. Organize and take part in GEP events, afternoon projects, field trip and any other activities that take place in the GEP.
17. Support the GEP team with any other support if and when requested.

Qualifications:

1. Applicants must have a minimum of first degree in Education within a specialization in the sciences subjects.

2. Fluent in English and Swahili.

3. Experience on teaching and knowledge on adult education curriculum

4. Basic skills in guidance and counseling of refugee related issues in Kenya

5. Time management skills

6. Computer Proficient and knowledge of the office computer programs.

7. Candidate must be flexible and able to work beyond class room times when necessary

8. Excellent interpersonal skills and able to work independently and with teams

9. Must be highly organized, creative, detail oriented and work effectively under pressure with competing priorities

10. Must be a Kenyan citizen and or have work permit to work in Kenya