Job Opportunities at Creative YR

The main purpose of this job is to act as the main point of contact between the clients and Creative Y&R. The incumbent is responsible for the overall management of all strategic and operational activities within the team including client service, marketing, providing timely and reliable management information that supports the business strategy, goals with an objective of creating profitable customer relationships.

Responsibilities for the Job 

• Provide strategic direction to the New Media team, ensuring marketing and client service best practice are developed and leading the team in their implementation;
• Increase new client base for Creative Y&R and generate and attract new business through the Company’s brand;
• Increase the level of business growth with already existing clients through maintaining contact and cross selling products to current clients by studying and understanding their business needs;
• Improves New Media team customer service levels by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Keep abreast and maintain a current and accurate knowledge of Creative Y&R competitor activity and recommend any necessary tactical action;
• Maintain accurate records of all contacts with clients;
• Provide feedback and comments relating to product content and pricing as well as company’s brand to the Managing Director;
• Support the team in achieving individual and team sales targets within specified time scales and submit relevant management sales reports to the Managing Director;
• Ensure the team is provided with proper training, instruction, tools, and methods to perform their jobs;
• Lead and motivate New Media team in handling change, building trust, and partnership. Encourage and build a team environment;
• Provide the team with guidance in handling difficult or complex issues so they can be resolved effectively and efficiently. Provide guidance on how to escalate complaints or challenges within the team;
• Continually manage the overall performance of the team including performing timely performance evaluations and reviews and recommending appropriate next steps;
• Handling any other duties that may be assigned from time to time.
• Quality:
• Responsible for building quality process and standards for the teams to ensure that deliverables are never compromised on the quality and every team member is aligned to the quality standards.
• Follow and promote team to follow quality standards and processes thoroughly at all times from production to delivery so that client’s satisfaction level is very high.
• Identify opportunities and advice for quality improvements in the work process on an ongoing basis to make continuous efforts of making deliverables better for the organization and the client.
• Collect and analyze customer feedback to ensure that the client is satisfied with our delivery and we are always aligned to their expectations.

Qualifications for the Job

• Any bachelor’s degree in relevant field.
• 6 – 8 years of relevant experience in client management/marketing in web development.
• Strong planning skills.
• Flexible and adaptive.
• Strong presentation and negotiation skills.
• Great business sense and the ability to work to budgets

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The purpose of this job is to coordinate and implement SEO & SMO strategies for clients. The correct person will be goal oriented, possess exceptional attention to detail, and have outstanding interpersonal skills. This is a role that is interacting with clients as well as working closely with the company team to make sure that the goals of the client are achieved.

Responsibilities for the Search Engine Optimizer Job

• Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific
• Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
• Develop and implement link building campaigns
• Develop, manage and execute communication/content strategies via social communities in coordination with client goals.
• Implement and administer search engine programs (XML sitemaps, shopping feeds, webmaster tools).
• Monitor and evaluate search results and search performance across the major search channels in order to improve rankings.
• Research and administer social media tools in support of clients’ social media strategy.
• Monitor and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies.
• Communication to team and management on project development, timelines, and results.
• Do media buying and planning
• Quality:
• Follow and promote team to follow quality standards and processes thoroughly at all times from production to delivery so that client’s satisfaction level is very high.

Qualifications for the Search Engine Optimizer  Job

• Bachelor’s Degree in Computer Science
• 0-3 years’ experience in the relevant field.
• Strong understanding of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) process
• Experience working with popular keyword tools (Google, Word Tracker, Keyword Discovery, etc.)
• Experience working with CMS and building/administering content in multiple CMS environments
• Knowledge of HTML/CSS and website administration
• High-level proficiency in MS Excel, PowerPoint, and Word
• Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
• Knowledge of PPC programs and optimizing data gathered from both organic and paid sources