Home Implementation Manager at Safaricom

Reporting to the Snr. Manager – Home Technology & Customer Support, the position holder will Manage and coordinate the implementation of fiber optic projects to the home to achieve the best customer experience from Design Approval to as-built delivery.

Ensuring adherence to installation standards, Sound engineering practices, Health & Safety Policies, quality deployment and all installations are delivered on-time and within budget.

Roles for the Home Implementation Manager Job

• To Lead timely project delivery to meet Business needs and projected targets on Revenue;
• To identify and manage all project Risks such as logistical, regulatory, Resourcing and Commercial;
• To prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders;
• To provide quality control of Safaricom Home projects at all Steps of implementation & acceptance in accordance with set standards;
• To guide and provide leadership to the delivery Team as well as plan and coordinate on-going support for customer connections;
• To provide supplier management, and resolution of any community and 3rd party issues;
• To ensure adherence to OHS policies and stipulated code of Conduct by all suppliers;
• To oversee and manage Fibre infrastructure (Aerial or Underground) and connection to the home;
• To monitor status of material orders, arrange for delivery and storage in appropriate Locations;
• To coordinate acquisition of ROW, access, utility easement information from Authorities & landlords and act as the Safaricom representative.

Home Implementation Manager Job Requirements

• Degree in Electrical, Electronics, Civil Engineering, Telecommunication Engineering ,IT or related field
• At least 5 years’ Experience in Fibre implementation (Civil, Telecoms and customer connection works) with ability to work under pressure
• Knowledge in transport/data communication planning design and optimization tools including GIS Tools such as Mapinfo, ArcGIS
• Expertise in Fibre Optic Cable; Rollout, Integration, Project Planning & Management, Supplier Management, Contract Management, Quality Assurance.
• Ability to inspire and manage installation teams, deliver results and meet and surpass targets;