Research Manager at KOKO Networks

Job description

Responsibilities

• Create research instruments, such as questionnaires and focus group guides
• Write reports summarizing research results to inform strategic and product decisions
• Manage teams of field workers in data collection projects
• Lead qualitative studies such as focus groups or software UI/UX testing
• Write plans and budgets for research projects
• Represent KOKO Networks in interactions with customers, agents, and other stakeholders

Qualifications

• Bachelor’s degree
• 2+ years’ experience in research-related roles
• Excellent written and verbal communication skills; must be able to clearly convey research findings in written reports and presentations
• Extensive experience with collecting qualitative and quantitative data from the field
• Knowledge of research best practices
• Experience designing/writing market research instruments such as interview scripts and focus group guides
• Experience with software UI/UX testing and hardware usability testing is excellent, but not required
• Experience using Microsoft Word and Powerpoint; intermediate or advanced Excel skills strongly preferred
• Creativity and innovation - we are looking for someone who loves to brainstorm and try out new ideas for our research department, e.g., a new type of study, or new technology for collecting data from the field
• Interest in social enterprise and passion for KOKO’s mission