Reservation Officer at Micato

Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.

Duties & Responsibilities

• Issuing hotel vouchers and reservations arrangement of local and international tours
• Following up on confirmation of booking vouchers
• Reconfirming guests flight tickets before Safari
• Making provisional bookings for our guests
• Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administer the same with the approval of the Tour manager.
• Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
• Ensure clients’ special requests especially on accommodation & room specification.
• Designing Safari Packages for all tours
• Processing payments for suppliers for accounts to make the necessary arrangements for payments.
• Briefing tour leaders before safari.
• Maintaining excellent communication with all our suppliers, local and overseas agents.
• Booking flights as per Company’s specifications
• Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

Qualifications

• Degree or Diploma in Tourism Management or its equivalent
• Minimum of at least 3 years’ experience in a busy Tour and Travel Company
• Proficiency in Computer skills especially GRANIT system
• Must have excellent guests’ service and communication skills
• Excellent time management skills and keen to details.
• Attention to details and high level of accuracy
• Excellent interpersonal and organization skills
• Ability to make quick and balanced decisions
• Can work on late evening/ night shift.
• A Team player