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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Job description
We are pleased to announce the following vacancy in the Safaricom Alpha Department within the Innovation Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Head of Products the position holder will be the advocate and representative of the people targeted as user, consumers or customers of our products. He/she will help everyone to focus on the Human. They will help to create an understanding and empathy around user needs, stated and unstated, for the entire product team including designers, product managers, and engineers. They will do this by conducting primary research, exploring the behaviors and motivations of the users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. The research will contribute to building useful, usable, and delightful new products and features for people as well as continually innovating on existing products. The findings will be shared to inspire change at all stages of product development through written, in-person and visual presentations .
Job Responsibilities
Job Requirements
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