Travel Lead at Janta Kenya

Responsibilities

• Develop and grow team in developing new businesses
• Ensure achievement of business objectives and financial targets with the team
• Conduct regular coaching sessions with team to identify competencies that can be improved
• Manage the day-to-day supervision, distribution and management of workload
• Set objectives for individual team members
• Ensure Company strategy is translated at team level and delivered as set through personal objectives
• Manage the process of checking all bookings made by travel centre staff and ensure details are entered in the database correctly and all errors and rejected bookings logged
• Fulfill and dispatch all travel documents to customers and ensure team members check all relevant documents and inserts with each booking
• Ensure all cancellations/amendments are processed correctly
• Ensure team provides a high level of service to customers at all times
• Ensure that all customer queries are responded to within 24 hours
• Proactively provide feedback to the business about product and process enhancements
• Strengthen relationship with customers and ensure satisfaction
• Ensure direct communication with partners through marketing activities
• Architect and implement business strategies across the region
• Provide business reports to internal stakeholders and manage quarterly targets
• Manage key relationships, relevant agencies and social media touch points

Requirements

• Degree/Diploma in Tours and Travel Management from a recognized institution
• Should have at least 7 years work experience in a Travel Managerial role
• Experience using Amadeus and /or Galileo
• Great leadership skills, ability to motivate
• Business Acumen
• Sales, Marketing and Negotiation skills
• Good Communication and Customer care skill