Lead Expert at Airtel

Job description

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Candidate must have experience in postpaid/BSS/OSS and Enterprise platforms, having ideally completed similar transitions / implementations/ migrations, operations management and solution delivery multiple across Operating Companies
• Leading the postpaid/BSS and Enterprise applications Solution work stream through a cross BU team, candidate will be responsible for:
• E2E Product management, Business requirement alignment, cross functional engagements.
• Design, planning and delivery.
• Operations Issues management
• Driving faster time to market, low cost of change and simple solutions to create business value
• Cross-functional collaboration with functions like Technology, Business, Sourcing, Finance and other stakeholders like partners and vendors.
• Working with and developing the expert community across OPCOs for delivering postpaid and Enterprise solutions
• Demand management execution based on KPIs and principles and feed them in the product roadmap.
• Participates in Vendor management and Vendor performance management for key IT application vendors. Follow up and evaluate vendor solutions and performance. Drive product roadmap with vendors.
• Secure that simplification & innovation are implemented as a regular way of work in Airtel Africa OPCOs
• Driving BUs on Simplification & standardization principles and following reference architecture
• Alignment of systems to business strategy & Delivery of Services and resolution of issues.
• Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
• Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product
• Technical Lead and Program Manager for BSS/CRM/Enterprise systems for Airtel Africa
• CR evaluation, effort estimation and delivery Management across OPCOs
• CRM & Billing Portfolio and application Release management and roadmap for Africa.
• The technical and solution lead working with solution partners, Airtel Africa Architecture and Operations teams.

COMPETENCIES:

• Technical expertise in BSS/OSS, IN, Mediation, Provisioning
• Strong technical understanding of GSM network, Sigtran, IP and APIs
• Strong understanding of Telco’s & experience focus on IN, mediation, provisioning,
• Forward leaning and adaptive approach towards new technologies & trends (Digital/Cloud/Virtualization).
• Ability to code would be desirable
• Proven ability to influence decision makers and facilitate complex processes and decisions
• Have demonstrated a passion for delivering results, self-driven “get the job done”, pro-active
• Excellent communication, inter personal and coordination skills
• Fluent spoken and written English is a must
• University degree (Engineering or Computer Science)
• Minimum 10 years’ relevant experience in telecommunication/other relevant industry