Application Specialist at Roche Kenya

Job description

Roche Diagnostics in Nairobi, Kenya is seeking an Application Specialist to provide technical and scientific expertise for the assigned products in the promotion, marketing, sales, training and operational (trouble shooting) support customers within the assigned geographical region.

The role will entail:

• Provide timeous, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with SLA requirements, within scope of authority and within budgetary guidelines.
• Escalate complex application challenges to relevant personnel in accordance with procedures for swift resolution.
• Maintain high level of customer engagement throughout on site visit with regular updates, feedback and on-the-job training to customers.
• Provide technical and scientific application insights to customers to market Roche and its products and services in order to contribute to business development/ sales targets for assigned products.
• Plan & facilitate customer presentations, training and materials on laboratory applications (beginners and advanced) for potential new and existing customers to develop their skills & capabilities.
• Provide timeous market research feedback to marketing and sales teams in accordance with business requirements.
• Provide relevant business areas with technical or scientific application advice & support on relevant project & business activities.
• Input into and/or complete accurately and timeously all relevant information and administration on required report management systems.
• Complete relevant administration within set timelines to affect T & E cost centre activities.
• Adhere to instrument manufacturing and operations standards, relevant SOPs and best practice guidelines relating to all application requirements, product bulletins and any new AS or quality SOPs.

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: A medical sciences qualification.
• Required Experience: A minimum of 2 years relevant laboratory experience in Chemistry/Immunology or Haematology or Coagulation or Serology or Hospital point of care. A minimum of 4 years experience in a supervisory role is preferred.
• A valid passport and a willingness to travel extensively is required.