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  • Career Opportunities at Kenya Airways

  • Posted on: 16 July, 2019 Deadline: Not Specified
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  • Kenya Airways aims to become the reference for travel to/from and via Africa by putting the customer at the heart of what we do and developing competitive differentiation in the digital age. We envision to position ourselves as the local hero in Africa and the modern and human airline combining our cultural heritage with a state of the art, agile and creative approach, thus creating a unique end to end experience for our customers.

    Business Analyst.Customer Systems Delivery


    Job description

    The Scope

    The Analyst provides strategic business analysis services to business partners. Manages business requirements through design and delivery and implementation. The focus being to work closely with the business units to gain in-depth understanding of customer’s business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.


    • Extensive experience at producing portfolio road maps, project initiation documents and business requirements documents for specific business areas and IT enabled projects.
    • Extensive experience managing the traceability of requirements through the project life cycle.
    • Hands on project management experience and delivery of IT enabled projects end to end.
    • Deep experience managing IT sourcing processes from market to contract approval.
    • Hands on experience in writing business cases.

    The Successful Candidate Will Be Expected To

    • Develop and plan own daily and monthly activities and those of the business stakeholders related to IT automation and business process review.
    • Analyze business operations to understand their strengths and weaknesses to determine opportunities for improvements.
    • Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
    • Lead the assessment of business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks, and cost vs. benefits.
    • Lead development and communicate business requirements and functional specifications for the design and implementation of business solutions.
    • Responsible for the development of the business case and perform cost-benefit and return on investment analysis for proposed systems to aid management in making implementation decisions.
    • Make design decisions related to the capacity to automate. Decide on the extent to which business processes can be automated within time, scope and budget.
    • Assess the risks of various solutions and prioritize competing business demands.
    • Obtain key inputs from Solutions architecture teams and identifies solution interdependencies.
    • Collaborate with IT Project Managers in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
    • Perform in-depth tests, including end-user reviews, for modified and new systems.
    • Provide on-going support to requirements changes and enhancements on IT system during system maintenance period.
    • Proactively resolves IT customer satisfaction issues.
    • Constantly look out for ways to improve business practices and efficiencies.
    • Resolve Business Process automation problems, arising from manual to automatic migration.
    • Manage ongoing relationship with business partners to drive satisfaction with IT.

    Job Requirement

    • Bachelor's degree in Technical field.
    • Certification in Business Analysis e.g. CBAP™
    • Demonstrated ability to communicate in both verbal and written communication.
    • Demonstrated analytical skills, process analysis and documentation.
    • Experience conducting cost/benefit analysis.
    • Ability to prioritize requirements and create prototypes and mock-ups.
    • Familiarity with general business functions.
    • Critical thinking and problem-solving proficiency.
    • Minimum 3 years’ experience in Business Analysis or, 5 years’ experience in Applications Development.
    • Demonstrable ability to establish and maintain effective relationships with key stakeholders.
    • Excellent organization skills with demonstrable ability to plan and execute plans.
    • Ability to understand business constraints & drivers and adapt strategies to address these.
    • Ability to work independently and with minimal supervision

    Senior Project Manager.Customer Systems Delivery


    Job description

    The Scope

    The Senior Project Manager is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

    The Senior Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case


    • Extensive IT project management experience.
    • Deep experience of market research, supplier selection and contracting.
    • Skilled at producing business requirements.
    • Strong stakeholder management skills.
    • Good at dealing with and resolving conflicts.

    The Successful Candidate Will Be Required To

    • Manage a portfolio of complex initiatives that span one or multiple lines of business.
    • Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
    • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
    • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
    • Report on project success criteria results, metrics, test and deployment management activities.
    • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
    • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
    • Prepare estimates and detailed project plan for all phases of the project
    • Procure adequate resources to achieve project objectives in planned timeframes
    • Manage the day-to-day project activities and resources and chairs the project management team meetings.
    • Monitor staff performance and complete performance reviews.
    • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
    • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
    • Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders.
    • Define the Statement of Work and Specifications for the requested goods and services.
    • Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.
    • Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders.

    Job Requirement

    • Project Management Certification.
    • Bachelor’s Degree in appropriate field of study or equivalent work experience.
    • 5+ years of project management experience, including tracking and planning projects.
    • 5+ years of experience working with business stakeholders within a cross-functional matrix environment.
    • Minimum 5 years’ experience in project management.
    • Demonstrable ability to establish and maintain effective relationships with key stakeholders.
    • Demonstrable experience in leading and managing complex projects that are strategic in nature and international in scope.
    • Excellent organization skills with demonstrable ability to execute projects on time and on budget.
    • Experience in analyzing and interpreting information, statistics and financial accounts.
    • Ability to understand business constraints & drivers and adapt strategies to address these.
    • Microsoft Office Projects or any other project management tools.
    • Thorough understanding of industry practices, standards and their impact on project activities.

    Analyst.Revenue Analysis


    Job description

    The Kenya Airways (KQ) commercial analyst is responsible for doing analysis that is instrumental in spotting opportunities for improving KQ’s revenues. You will support the department in budgeting forecasting and doing other ad-hoc analyses. This ranges from calculating the impact of new flights to investigating the impact of oil price on our revenue performance. You will be instrumental in monitoring and steering our revenues to be in line with company policy.

    In this role you will develop your analytical and relational skills and few days will be the same. Therefore, if you are curious by nature, enthusiastic about handling big data and you have a big drive to make an impact this job will fit you well.

    The Successful Candidate Will Be Accountable For

    • Production of analysis on trends in Revenue, Yield, Traffic-flow and booking developments and advises stakeholders on threats, opportunities and steers corrective actions.
    • Conducting detailed data analysis to develop hypothesis and build business cases to inform strategic trade-offs and decisions.
    • Developing models & analysis to support decision-making regarding key revenue initiatives across business lines.
    • Analysing the impact of pricing actions and provides recommendations on improving effectiveness of actions in the future.
    • Production of regular forecasts on performance and to derive actionable insights from these forecasts to increase revenue.
    • Creating dashboards and reports for different layers in the organization ranging from the CEO to demand flight analysts.
    • Be integral to the yearly budgeting process. You analyse past performance while liaising with other commercial departments to arrive at a realistic budget.
    • Supporting other commercial departments with ad-hoc analyses and share best practices in analysis and reporting.
    • Taking part and manage departmental projects like the implementation of new analytical systems and tools.
    • Providing insights through management reports on the performance of airline partnerships, the distribution channels and the various pricing programs in place.

    Job Requirement

    • 2-4 years of analytical experience in a commercial environment
    • University degree in a quantitative background (Mathematics, Statistics, Economics, Physics, Finance, Computer Science, Business or Information Technology).
    • Expert user of Excel with VBA skills.
    • Experience working with SQL and database querying and analysis (Tableau) – use large data sets to find opportunities, drive insights and provide recommendations.
    • Excellent analytical skills, intellectual curiosity and ability to structure and solve difficult problems with minimal supervision.
    • Excellent written, verbal and listening skills. Ability to visualize data in presentations aimed at different audiences.
    • Good interpersonal skills and ability to influence stakeholders on all levels in the organization.
    • Strong work ethic, attention to detail and planning skills.
    • Bonus – R, Python or other programming language

    Additional Details

    • Timely and accurate decision-making reports with actionable insights
    • Proposals that provides solutions to enhance and protect KQ revenue
    • Timely production of annual route revenue budget
    • Timely production of expenditure budget and effective monitoring of same
    • Effective, Accurate and Timely re-forecast
    • Developing forecasting standards
    • Come up proactively with ideas for innovation and automation

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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