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  • Posted: Sep 23, 2019
    Deadline: Not specified
  • Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.
    Read more about this company

    Portfolio Quality Officer (Debt Collector - Calling section)

    Job Description


    • Monitoring and payment control of assigned portfolio of clients using Company software.
    • Ensuring clients’ adherence to payment schedules through pro-active follow up calls and reminders.
    • In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
    • Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date.
    • Maintaining records about clients’ financial status, reporting daily to the management.
    • Developing and strengthening clients relationships, regularly updating clients on Company policies and new products, providing tailor-made financial solutions through the range of products offered by the Company.
    • Providing training and sharing knowledge with Interns/Trainees employed by the Company.
    • Any other duty as may be assigned by the management.


    • Diploma/Degree in Accounting, Finance, Business Administration or related studies.
    • Previous experience in Debt Collection preferred (for those with no experience, Internship/training will be provided).
    • Excellent communication skills.
    • Strong analytical power & problem solving.
    • Ability to adapt quickly and work independently.
    • Good PC skills.
    • Fluent English in verbal and writing.


    1. Dynamic, challenging, performance focused environment.
    2. Multicultural, supportive and friendly team.
    3. Competitive salary.
    4. Modern office in green area of Mombasa.
    5. Yoga classes, team-building events and other benefits associated with the position.

    Method of Application

    Qualified candidates are invited to submit Cover Letter, detailed Curriculum Vitae, stating earliest start date to Please make sure your present location is clearly stated in the application.

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