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  • Community Assistant at Ikigai

  • Posted on: 4 November, 2019 Deadline: Not Specified
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  • Ikigai is a beautifully curated shared office space in the heart of Nairobi. At Ikigai we cultivate an environment where meaningful human interactions are nurtured to encourage impactful and profitable connections between ideas, individuals and businesses. Ikigai is not just another shared office space but a place where community and the collective is at the heart of everything we do.

    Community Assistant


    About The Role

    The Community Assistant, under the direction of the Community Associate will be responsible for providing excellent customer service and coordinating all aspects of community operations.

    This job is a healthy mix of administrative management, community development and facilities management.

    Goals and Objectives

    • Emulate Ikigai’s core values and strive to achieve our mission
    • Support the Community Management team to achieve the following:
      • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
      • Ensure that your building is fully operational and processes are running smoothly
      • Drive growth and promotion of Ikigai’s provided service offerings
      • Take direction from the Community Manager/Community Lead to support the Community Team as necessary
    • Technical problem solving when needed, including the ability to troubleshoot minor issues with the printer, appliances and wireless networks

    Key Responsibilities

    • Be the first point of contact to guests and community members
    • Managing the 1000 little details that go into running a membership-based office
    • Provide compelling tours of The Space that focus on the members business and their needs
    • Be the first and last point of contact for your building
    • Cover the front desk during business hours
    • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
    • Prepare and distribute promotional materials to guests/potential members

    Membership Management:

    • Enroll new members on the Ikigai mobile application and provide a thorough onboarding on booking meeting rooms, finding events, ordering coffee and everything app related that benefits the member
    • Draft license agreements for private office members
    • Work on community initiatives designed to develop connections between members, including member introductions, event support, email, and print communications
    • Be active on the Ikigai’s member network
    • Solve member-related issues to ensure a cohesive community

    Events and Community Management:

    Developing public-facing events that raise awareness of our space, elevating the Ikigai and Roasted Truth brands in the market and developing member programming that enhances our members' businesses, lifestyles, and our membership offering.

    • Make posters and market for events
    • Assist with set-up and breakdown of events, including ordering food and beverages
    • Ensure that all events run smoothly specifically through forward planning and preparedness and be the leader during the event
    • Prepare Ikigai’s Nairobi newsletter and support with digital marketing efforts

    Building Operations and Management:

    Maintaining the facilities to the highest standards, allowing our members to feel pride in bringing their clients and investors into their office

    • Assist with move-ins and move-outs; prepare and distribute member welcome packets
    • Assist with building/site operations and maintenance to ensure the highest level of member experience
    • Fielding and assigning requests submitted through the Ikigai app
    • Manage fingerprint access activations and deactivations
    • Ensure that postal mailbox is regularly collected and delivered to members in a timely fashion
    • You'll be cleaning too. Cleaning out conference rooms, wiping up spills in the kitchen, picking up stray mugs and generally keeping the space neat and tidy for the members (don't worry, we have a maintenance team on staff) but this may be required from time to time especially when space is busy
    • Ordering consumables
    • Submit building receipts to Community Lead or Community Manager for expense reports
    • Identify issues for escalation to Community Manager and document accordingly

    Method of Application

    Interested and qualified? Go to Ikigai career website on www.linkedin.com to apply

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