Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 16, 2019
    Deadline: Not specified
  • The International Finance Corporation (IFC), the private sector arm of the World Bank Group, is a global leader, investor and advisor committed to projects in its developing member countries that reduce extreme poverty and boost shared prosperity. IFC finances private sector investments, mobilizes capital in the international financial markets, helps clients...
    Read more about this company

    Psychological Counselor


    Project/Task Background / General Description:

    The Incumbent will be functional within the Health and Safety Directorate (HSD), Counseling Unit (CU), which assists and advises in identifying staff health issues which are related to the workplace in HQ and Country Office locations for World Bank Group (WBG) and International Monetary Fund (IMF) staff.  The Counseling Unit also includes and oversees the Bank Group’s Domestic Abuse Prevention Program (DAPP) for victims – staff and spouses – of domestic abuse; and the Family Consultation Services, which provides counseling services for spouses and other family members. The Counseling Unit provides services that promote the psychological health and well-being of employees and contribute to a healthy work environment. The Unit serves clients in Washington, DC, and at Country Offices worldwide. The Counseling Unit is an integral part of HSD, which is the occupational health directorate serving employees and management of the WBG and the International Monetary Fund (IMF). These client institutions are richly diverse environments, with employees from more than 150 countries, working in Washington, DC, and at more than 120 Country Office locations globally. The Counseling Unit is increasingly focused on Country Offices in all regions of the globe, especially given the growing decentralization of WBG operations. The Unit will develop further its involvement with and assistance to Country Office employees and managers.  HSD recognizes that individual health and organizational health are related, and that attention to both supports the effective functioning of employees. Medical ethics and confidentiality are cornerstones of HSD’s work.

    The Counseling Unit provides four main services:

    • Advisory role to managers, Human Resources (HR), Security & other institutional partners on assisting employees with stress health issues that may affect work functioning; identifying stress risks in the workplace and promoting a psychologically healthy work environment; giving guidance on support to employees during organizational change and in crises.
    • Individual counseling: assessment, support & intervention regarding work stress, psychological, substance abuse and family problems; brief counseling; referrals to internal and external resources; provision of resiliency briefings to staff appointed to assignments in countries affected by fragility, conflict, or violence (FCV).
    • Training & education of managers, HR staff and work groups on psychosocial health problems, psychological health & disability issues, crisis preparedness and response, workplace stress & well-being
    • Crisis consultation and response, after individual or large-scale critical incidents: consultation to managers & HR; crisis intervention & counseling of employees; coordination with internal & external resources, local and international.

    Duties and Accountabilities:

    • Individual Counseling
      • Independent assessment of mental health and counseling needs of staff with stress-related and psychological problems; brief supportive counseling and crisis intervention; referral to external mental health providers; resiliency briefings; case management.
    • Manager and Group Consultation
      • Under the overall supervision & guidance of Unit Head, provides independent consultations to managers on sensitive and delicate issues regarding staff with stress-related problems affecting work; interventions with managers and work groups following critical incidents; work group stress assessments & interventions.  Independently develops and delivers major trainings and workshops to staff at all levels of both the WBG and the IMF.
    • Quality Assurance and Program Support
      • Individual clinical supervision with Head of Unit; case conference meetings with the team.
      • Maintain up-to-date, accurate counseling records of client contacts.
      • Conduct quality assurance reviews of programs during implementation and 'after-action' phases
      • Coordinate development and delivery of psychosocial risk assessments and develop office-specific programming based upon the assessed risk factors
    • Health Promotion Activities
      • Develop and deliver group presentations on stress-related topics including but not limited to: stress management; work-life balance; organizational change; life transition; relaxation. Coordinate presentations by local subject matter experts. 
      • Ensure fidelity to HSD presentation quality standards and liaise with other HSD entities to promote health activities and programs.  
      • Deliver programs associated with the UN and WBG mental health strategy including but not limited to anti-stigma and mental health literacy activities and campaigns.

    As part of HSD’s multidisciplinary and integrated Health and Safety Team in Nairobi, the Counsellor will administratively report to the Senior Medical Officer in Nairobi and technically report to the HSD Counseling Unit Head in Washington. A key requirement of the position will be the ability to summarize data and trends to develop programs and policies that are designed to support staff. Frequent travel is required from the Counsellor to support the regional country offices, at times on short notice based on operational needs, and also at times to remote and difficult locations to provide support to staff.

    The Staff Counsellor will be responsible for performing the following duties:

    • Provide empirically supported and culturally sensitive counselling services to WBG and IMF staff and if requested their dependents; this may include case management and referrals to other resources as required;
    • Provide pre- and post-deployment/assignment briefings to staff who are either relocating to FCV locations or are being deployed to emergency or hardship locations;
    • Based on data trends and requests from other divisions/units/offices, develop and provide a range of trainings and programs including but not limited to team building, resilience, and cross-cultural sensitivity to improve morale, health, and team dynamics;
    • As part of a multidisciplinary team work closely with individuals and teams to address psychological risks at the individual, unit and organizational level;
    • When requested work closely with managers/supervisors towards improving the working atmosphere in their units;
    • Provide counseling services to individuals and/or groups during emergencies; provide services in a timely and sensitive manner to staff and dependents after critical incidents, and ensure follow up support for staff and dependents following critical events;
    • Provide counseling to individuals who have been subjected to gender-based or domestic violence, and liaise with the WBG Domestic Abuse Prevention Program as necessary to ensure delivery of quality care;
    • Identify and liaise with high-quality local and regional mental health resources that can be used for referrals or in times of crisis;
    • Coordinate services with UN-“family” counselors, particularly in the context of critical incident response, to deliver care not only to WBG and IMF beneficiaries, but also to other UN beneficiaries as directed by the Head, Counseling Unit.
    • In the best interests of staff members and the organization work in a collegial and professional manner with all HSD units to ensure continuity of care;
    • Work as a part of a team to insure divisional priorities are implemented consistent with the yearly divisional work plan and the WBG Workplace Mental Health Strategy;
    • Develop and participate in multidisciplinary programs in HSD as well as Country Offices;
    • Be proactive in building partnerships with but not limited to HR, Internal Justice System, Country Office Staff Association, and Security that support staff within the agency and also with other agencies or relevant organizations;
    • Contribute to the development of policies and guidelines, as well as written and visual materials to increase awareness regarding important themes and topics related to staff wellness;
    • Complete administrative duties such as maintain statistics on activities and completing reporting requirements as per HSD requirements;
    • Participate and collaborate in UN Staff and Stress Counselor Group (UNSSCG), and the UN Critical Incident Stress Management Unit (CISMU) activities and working groups;
    • Maintain the highest ethical standards related to the provision of psychological and/or counseling services, including but not limited to confidentiality; practicing within the scope of one’s experience and training; maintaining competencies through ongoing continuing education; and undertaking appropriate clinical supervision;
    • Perform other duties as required.

    Selection Criteria

    • Advanced degree (doctorate or masters) in mental health-related field (Psychology, Marriage & Family Therapy, Counseling, or Clinical Social Work); doctorate preferred.
    • Licensed, registered, certified - or eligible for same - as a psychologist, clinical social worker, counselor, or marriage & family therapist.
    • Training & skills in brief counseling.
    • Demonstrated expertise working with multicultural population.
    • International work/living experience preferred.
    • Working knowledge of structure of international multilateral organizations preferred.
    • Language skills in at least one language (preferably French) in addition to English proficiency preferred.
    • Demonstrated ability to work independently.
    • Demonstrated excellence in clinical judgment and decision-making.
    • Demonstrated ability to work independently.
    • Demonstrated excellence in clinical judgment and decision-making.


    • Eight years of relevant experience post-attainment of applicable advanced university (graduate) degree.
    • Additional experience in an occupational setting preferred, consulting on work-related stress.
    • Advanced training and/or experience in individual counseling and therapy, in family and/or group therapy, substance abuse, and post-trauma stress.
    • Substantial experience counseling & consulting to/with multicultural clients.
    • Experience working collaboratively in a multi-disciplinary and multi-cultural team environment; ability to manage confidential and sensitive matters with discretion, strong independent judgment, and tact.
    • Demonstrated expertise working with multicultural population.
    • International work/living experience preferred.

    go to method of application »

    Principal Social Development Specialist


    Do you want to build a career that is truly worthwhile? The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. Working with more than 2,000 businesses worldwide, we use our capital, expertise, and influence to create markets and opportunities in the toughest areas of the world. Visit

    The Environmental, Social and Governance (ESG) Sustainability Advice and Solutions Department (CEG), includes approximately 200 staff and consultants.   CEG supports IFC’s investment and advisory departments to manage ESG risks associated with their activities and find solutions to client issues on basis of our Environmental and Social (E&S) Performance Standards ( and the Corporate Governance Methodology ( CEG further leverages this expertise and operational experience in emerging markets to encourage the effective adoption of these standards by companies and investors across emerging markets. More details can be found at 

    The Principal Social Development specialist will provide leadership and guidance to clients, investment and advisory teams on social risk management vis-à-vis IFC Performance Standards with the aim of promoting compliance with IFC’s social standards and enhanced impact and additionality of IFC-supported investments and advisory mandates. The Principal Social Development Specialist, will support in strategic decision making about social risk management across the lending portfolio, promote building social sustainability into project design and implementation, support the use of sound social assessment methodologies across sectors and countries, and lead knowledge and learning initiatives. This position will report to the Regional Manager of CEG.

    Duties and Accountabilities

    • Early Screening, Due Diligence, Portfolio
    • Provide technical advice and support on complex and challenging social issues/risks in new investments and select advisory engagements, including stakeholder engagement, labor and working conditions, gender concerns, involuntary resettlement, Indigenous Peoples issues, including Free, Prior & Informed Consultation (FPIC), and cultural heritage in multiple sectors within IFC.
    • Lead teams to responsively and flexibly support IFC investments in project decision-making and processing in light of social risk issues, including clear communication to teams and management throughout the investment cycle, determination of social legal conditions for the project legal agreement; public disclosure, etc.
    • Proactively monitor the social performance of multiple, complex portfolio clients with high visibility/reputation risk.
    • Provide strategic advice to portfolio teams, clients and others on the approach for CAO and IEG reviews;
    • Coordinate supervision efforts with regional team lead(s); provide social input to portfolio analysis and trends at portfolio management reviews.

    Upstream and Advisory Services

    • Take a leading role in strategic decision making regarding IFC role in ES advisory support to enhance client or market social risk management performance and where relevant support the development of appropriate solutions.
    • Identify and validate potential for new ES advisory and market development opportunities, help define required steps to reach market potential, and create appropriate timeline for IFC ES intervention and engagement.
    • Work closely with WBG staff on identifying upstream initiatives, in engaging in country dialogue on social risk-related changes needed to the legal/regulatory frameworks that lead to creation of new markets, and in applying the Cascade Principles to WBG investments in the relevant sectors.

    Stakeholder Management

    • Manage complex technical, institutional and program implementation issues regarding social development and lead the pertinent dialogue with counterparts, including in relation to NGO concerns on social matters in certain projects or sectors.
    • Support IFC management engagement with government officials at senior levels (e.g., ministers) and apply a political mindset to influence thinking and action on market and regulatory reforms in targeted countries to open doors to private sector investment.
    • Establish senior-level relationships and bring together cross sector and organizational players within IFC, WBG, and other DFIs to define strategically important collaborative interventions to unlock untapped market opportunities.

    Knowledge Management

    • Lead cross-regional and global teams responsible for the preparation of policy interpretation notes on social topics and contribute to the Corporate knowledge base by analyzing and disseminating lessons learned from project work.
    • Maintain relevance and thought leadership in field through research, publications, and speaking engagements involving external parties. Lead teams that provide input to Good Practice Notes and internal guidance notes;
    • Lead and contribute to ongoing and emerging corporate initiatives related to social requirements, through participation in the Social Practice Group (IFC’s internal peer network of Social Development Specialists).
    • Determine where new social tools, guidance, and knowledge products are needed to advance thematic areas and address emerging practices and business realities.
    • Develop a strategic and customized approach to capacity building at both team and corporate levels and with external stakeholders to strengthen implementation of thematic priorities, goals, and standards by other parties. Lead training for colleagues on specific technical topics.
    • Represent IFC at external technical forums; develop position paper(s) in area of expertise.

    Supervision / Support

    • Develop assigned staff and members of the broader team working on social risk management through mentoring, coaching, providing on-the-job learning opportunities, and designing and delivering internal learning opportunities.

    Selection Criteria

    • Advanced degree (Masters or PhD) in social sciences, anthropology, sociology or other related relevant discipline;
    • Minimum of 12 years of professional experience working on social due diligence and policy development in the international context, with strong preference for experience in the private sector working across different industry sectors;
    • Global understanding of IFC’s business with in-depth and broad understanding of IFC and WBG multidimensional mandates and how to balance and structure the merits of each to create bankable and sustainable projects.
    • Recognized as a highly influential and valuable contributor to social Risk Management.
    • Reputation for being able to connect the dots across business strategies and portfolio management. Able to generate innovative ideas, products, or solutions that can be replicated in other locations.
    • Astute in anticipating where future opportunities and innovation will emerge in markets and sectors, and able to leverage expertise and reputation to connect IFC with those opportunities to grow business and open new markets.
    • Experience working with IFI and/or World Bank Group E&S Policies and Standards;
    • Working experience in emerging markets, ideally in fragile and conflict environments;
    • Willingness to travel regularly in emerging market countries;
    • Excellent oral and written communication skills in English.  Additional language skills relevant to the region(s) of interest are advantageous. Able to clearly and extemporaneously articulate the essence of a complex or novel recommendation in a way that is relatable and compelling to clients and key stakeholders.
    • Pragmatic, solution-oriented, problem solver with a high degree of responsiveness and proactivity.
    • Excellent interpersonal, listening and communication skills including the ability to relate well with a wide range of internal and external parties (including senior staff, management, IFC’s accountability mechanism and clients) and seek solutions in potentially tense or conflictual situations. Ability to influence and negotiate within teams and with clients;
    • Able to have difficult conversations with clients to set reasonable expectations;
    • High personal integrity and emotional intelligence, with demonstrated ability to handle sensitive matters in a discreet and respectful manner. Ability to deal proactively with and resolve conflicts when misalignment of interests develop. Diplomatic approach and calm under pressure.
    • Exemplary project management skills and ability to manage multiple tasks under tight deadlines.
    • Strong analytical skills, ability to think strategically, analyze and synthesize diverse information sources, and draw conclusions from sometimes limited data;
    • Ability to work effectively as a member of a multi-disciplinary, multi-cultural team, influence and negotiate point of view within teams, superior mentoring skills

    Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with diverse backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. 

    go to method of application »

    Occupational Health and Safety Analyst

    Under the supervision of the Senior Occupational Health and Safety Specialist (II) the Occupational Health and Safety Analyst will aid in the delivery of the WBG Occupational Health and Safety (OH&S) Management System. This will include fundamental OH&S hazard identification, risk assessment and management principles, onsite evaluation, workplace investigation, data analysis, training and recommendations on program improvement. The H&S Analyst will direct and assist regional CO locations in the implementation of the WBG OHS Management system. This will include the development of OHS points of contact in CO locations. 

    Scope and Complexity

    Acts within the HSD regional hub functional unit in day-to-day performance of the position's functions including:

    • Implementing the WBG overarching directives, procedures and guidelines for the WBG OH&S Management System.
    • Assisting in establishing the accountability structure and framework for WBG OH&S Management System.
    • Empowering staff engagement and involvement to foster ownership and accountability on OH&S issues throughout WBG CO locations with emphasis on Africa Region but not limited to supporting other regions as needed.
    • Maintaining WBG management commitment and involvement in OH&S including the creation of a culture of OH&S across the AFR Region.
    • Assisting in the design and implementation of a global hazard communications program across WBG.
    • Assisting with Preparation, design and implementation of major OH&S work programs to reduce the likelihood of accident and injuries across the WBG staff through hazard identification, analysis and control.
    • Assisting with Coordinating global OH&S initiatives, assessments and programs across the WBG.
    • Providing technical briefings and content relevant to the ARF Region to the WBG OH&S committee and senior management on OH&S policy implementation, progress and accountability.
    • Providing key technical assistance to WBG Emergency and Country Office Crisis Management Teams on assessment, emergency preparedness and response.
    • Coordinating and interacting with United Nations (UN) System on OH&S programmatic elements.
    • Making decisions, on potentially complex issues with updates to supervisor and team lead as necessary.

    Duties and Accountabilities:

    1.The incumbent is part of the HSD Regional Hub with a direct technical reporting line to the OHS Senior Specialist and administratively to the Regional Hub Task Team Leader (TTL) for delivery of occupational and environmental health and safety services within the agreed work program for the regional hub and HQ:

    • Coordinate OH&S support to staff.
    • Undertake OH&S environmental evaluations including workplace assessments on hazard identification and risk prevention mitigation measures in accordance with H&S hierarchy of control.
    • Assist in the design and implementation of OH&S training platforms and programs including stratification of training to staff, managers and OH&S focal points in the processes of OH&S risk assessment and management processes.
    • Assist in the design to establish behavior-based safety systems for risk and injury reduction.

    2.Document and Data Management

    • Assist in the design and contribute to an overarching OH&S data management system inclusive of incident accident reporting, incident accident investigation and actions and workflow processes for notification and tracking. 

    3.Operational Control

    • Work to benchmarked standards on OH&S risks in compliance with Local and Regional National / International Guidelines and recognized authorities or standards (ACGIH, OSHA, ASHRAE, EU-OSHA, CDC, HSE).
    • Implement OH&S strategies for risk and health hazards, inclusive of workplace and environmental hazard.
    • Coordinate onsite health and safety evaluations within WBG including occupational and industrial hygiene strategy and assessments in consultation with Seniors Specialists and supervisors.
    • Facilitate the operationalization of Health and Safety instruments across WBG locations.

    4.Record and record management

    • Assist in the design of a system to function as a repository for accident, incident, investigations, assessment reports corrective and preventative actions including as required noncompliance actions and follow-up where applicable.

    5.Audit and continuous improvement

    • Assist in the design and establishment of behavior-based safety systems to enhance audit and continuous improvement for risk and injury reduction

    6.Monitors and evaluates the OH&S program by data analysis and identification of actionable items

    Overarching Accountabilities

    1.Operational Activities

    • Responds organization wide to OH&S requests within a defined service time interval
    • Provides support and technical advice to clients requesting OH&S services
    • Reviews, develops and updates standard operating procedures
    • Implements and guides users on the Incident Accident Reporting System

    Selection Criteria

    • A University level degree or equivalent in the disciplines of occupational / environmental / Health and safety. Familiarity and training in industrial hygiene and workplace experience with monitoring and detection programs and equipment from an accredited school, university, institute or college
    • In the absence of the above, equivalent professional credentials combined with relevant education and experience can be taken into consideration
    • 5 or more years relevant work experience including global OH&S implementation experience
    • Valid professional health and safety affiliation, membership or registration and or a license to practice
    • This will be a local hire however regional international experience and cultural understanding, as well as previous work with international populations to understand global variations in health and safety environments and health approaches would be advantageous
    • Analytical understanding of OH&S management and track record of proactive involvement to promote safety and health in a global environment
    • Knowledge of data analysis, biostatistics and epidemiology would be an advantage
    • Knowledge and ability to counsel staff on OH&S issues in a culturally sensitive manner.
    • Discretion and tact in dealing with highly confidential and sensitive information.
    • Thorough knowledge and use of computer office technology such as Word, Excel, PowerPoint, Access and other major OHS/EHS Software management systems
    • Proven skills in organizing, prioritizing, scheduling, planning and coordinating work
    • Demonstrated oral, written communication skills (ability to convey ideas simply and in an engaging style)
    • Fluency/proficiency in a second language French (oral and written) would be an advantage
    • Demonstrated ability to build strong relationships with team members and partners in global locations and leveraging support of Country Management Teams to support health goals of field-based staff
    • Ability to undertake mission related international travel


    • Technology and systems knowledge - Exhibits excellent knowledge of Microsoft Office applications Office 365 and proficiency of technology or/and systems relevant to functional area. Able to coach less experienced staff on relevant technology and systems.
    • Project and task management - Able to undertake diverse and complex assignments with minimal supervision and resolve competing demands. Demonstrates good organizational skills, can plan and prioritize own work and work of internal clients
    • Institutional policies, processes, and procedures - Demonstrates relevant functional knowledge and understanding of institutional priorities, policies, operational and administrative procedures, and people. Able to practically apply and guide others in policy application.
    • Client Orientation - Able to interact with clients with discretion and diplomacy. Demonstrates ability to resolve complex client related issues. Displays understanding of relevant internal and external factors and their impact to the client.
    • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
    • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
    • Knowledge, Learning and Communication - Able to communicate in a constructive and professional manner. Can assist in the preparation of written materials in accordance with WB administrative guidelines and best practices. Able to contribute to unit's knowledge sharing
    • Business Judgment and Analytical Decision Making - Able to effectively and independently provide general research support. Demonstrates ability to assess situation, and make sound judgment on action needed.

    Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with diverse backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. 

    Method of Application

  • Send your application

Never miss a job with our real-time & personalized push notification
Subscribe Now
Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert


Join over 128K happy subscribers

Send your application through

Yahoomail Gmail Hotmail