Latest Jobs at Julla

Responsibilities

Create, Set and implement best practices in mobile development to build great experiences that enable our multitude of different users to access Julla services efficiently.

Qualifications

• Strong background in mobile development on Android
• Deep understanding of Android UI and “backend” mobile development
• Demonstrated experience building high-quality mobile apps from scratch all the way to production and ongoing maintenance
• Proven intuition about usability and skills to back the intuition with data, such as by using AB testing.
• Dynamic, driven and hands-on, yet capable to multitask across functions.
• Experience with mobile testing frameworks and services.
• Experience interfacing with external components defined and maintained by other entities

Bonus Qualifications

• Meaningful contribution and ownership of an application in the Play Store iOS development experience a plus, possible room to grow into a Mobile Development managerial role
• Create, Set and implement best practices in mobile development to build great experiencesthat enable our multitude of different users to access Julla services efficiently.

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What you’ll do

Julla is looking for a passionate marketing and communications associate to help us shape ourbrand to connect with our users and target audience in an authentic way. You’ll manage Julla’smarketing through different platforms and mediums such as social media, content, and generalmarketing collateral. You will manage the content creation process with support from our designlead.

Additionally, you will build and manage our user community and engagement. You will create and grow a referral community in Kenya. This includes creating and managing our referral program and taking full ownership over testing incentive programs. You’ll manage all Julla’s social media activities.

• What you have
• Experience leading creative process of asset creation for online marketing, designing online campaigns, and creating content for social media.
• Robust and active online presence with social media management skills (Twitter, Instagram, Facebook, etc.)
• Strong leadership and project management skills with the ability to work across different teams.
• Expertise in creating compelling and engaging messages.
• Value empathy and authenticity when working with customers and key stakeholders.
• Experience working with financial products or in Fintech is a plus.

Responsibilities

• Develop assets and propose experiments to improve our performance marketing.
• Curate/coordinate/create/monitor compelling content to drive engagement on social media (Facebook, Twitter, Instagram, etc.).
• Create compelling ideas, stories and messaging which cut through the noise in the media, stand out and raise Julla’s brand awareness.
• Build, manage, test, and scale our referral program.
• Work with customer service and engineering teams to improve the referral and user experience.
• Become an expert of the Julla customer and his/her shopping journey in order to launch creative & effective communication measures across various channels (owned & earned).
• Manage and optimize user feedback channels to identify market-specific trends, compile reports and share insights to drive marketing positioning.
• Explore additional channels we can use to reach potential clients.
• Maintain relationships with and coordinate external stakeholders, freelancers and agencies as necessary.

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The credit analyst will work cross-functionally with Data Science, Product, Engineering and Capital Markets to responsibility manage the risk profile of the business. We’re looking for an intelligent, driven individual who wants to learn, grow, and solve difficult problems. The analyst’s mandate is to enable sustainable growth while closely managing the profitability and resilience of our portfolio.

What you have

• 3-5 years’ experience in credit risk management (preferred but not required).
• Bachelor/Master’s degree with quantitative background (e.g. Statistics, Math, Financial Engineering, Economics).
• Previous experience in analytics and/or quantitative modelling, using large datasets.
• Experience analyzing, visualizing and communicating impactful insights to management, investors and/or auditors.
• Curiosity to learn about data, models and algorithms.
• Fluency with SQL, Python, and or other scripting languages.
• Ability to collaborate and influence across different teams in the organization.
• Ability to communicate findings and recommendations clearly to both technical and non- technical audiences.
• A passion for finding insights in data and driving change based on those insights.
• Enthusiasm for working across functions and time zones.

Responsibilities

• Design and develop new credit, pricing, limit setting policies;
• Track and update credit policy to optimize for company risk, profitability, and growth targets;
• Lead the efforts to constantly iterate and improve credit underwriting and pricing strategies;
• Develop statistical models to assist in pricing and user segmentation for capital markets transactions and financial data analysis;
• Monitor the company portfolio to identify trends, and lead weekly credit committee meetings to share performance updates and analysis;
• Design A/B tests to help understand risk return tradeoffs using hypothesis testing frameworks;
• Expand existing set of data used in credit decisioning processes by evaluating information; value of non-traditional data sources;
• Assist in new product formation and new market exploration;
• Develop a robust valuations and monitoring infrastructure;
• Forecast losses and delinquencies;
• Monitor portfolio as well as macroeconomic trends impacting loan performance.
• Drive adjustments to our underwriting and marketing strategies to mitigate risks;

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Who You Are;

• Good at communicating in English and Kiswahili. Experience in working with complex, multi-divisional, multi-geographical customers.
• Previous experience in customer service in finance related company is an added advantage.
• The ability to solve problems and to think quickly on your feet (figuratively – we’ll provide a chair)
• Extremely patient and understanding especially when dealing with various types of customers.
• Highly organized.
• The ability to stay calm, cool and collected during stressful phone conversations.
• An eye for detail.
• Great interpersonal skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing Services).
• Strong leadership qualities and the ability to self-supervise.

Responsibilities

• On-board and train new customers.
• Build & strengthen customer relationships.
• Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform.
• Responding to customer inquiries via social media platforms like Facebook, twitter, Instagram and google play.
• Escalating customer feedback and IT issues to help improve our product.
• Manage incoming calls and emails and handle appropriate follow-up calls and emails.
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
• Demonstrate the value of Julla to our customers every day by providing amazing customer support.