1st Level Operations at Ericsson

We are now looking for a MS Automated Operations Engineer to secure the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level

What You Will Do

• Delivery, execute the MS Broadcast Playout MSTOP processes to ensure that services provided to our customers align to SLA performance levels and delivery expectations.
• Manage 1st Level Service Monitoring and Event Management
• Ensures the contribution and distribution of primarily live content is scheduled, received, recorded and transmitted as per requirements, following the MSTOP MS Broadcast Content Logistics process.
• Secure that distribution transmissions are being delivered to the Ericsson demarcation point as per SLA.
• Perform continuous resource and service status and performance monitoring to proactively detect possible failures and act upon them to ensure 1st level restoration and repair

You will bring

• Bachelor level, in engineering (IT, Telecom) or
• 1-3 years’ experience of Linux,hardware
• ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology