Business Development Manager at Bank of Africa Kenya Limited

Key Responsibilities of the Business Development Manager:

• Planning
• Continually monitor custodial services client relationships to ensure that clients are satisfied with BOA service/partnership.
• Identify other potential Institutions, Pension Fund owners, Industry service providers, Insurance companies and existing clients with whom we can partner/do business and who can benefit from our mix of products and services.
• Prepare a calling program for the targeted Institutions/Individuals.
• Continually monitor operational processes to ensure they are in tandem with client needs.
• Continually monitor operations to ensure there is effectiveness and efficiency in client transactions.
• Marketing
• Ensure an effective call program to new and assigned clients is maintained and executed, assessing possible needs of the targeted clients/Institutions and identify other cross selling opportunities.
• Identify and develop new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Keep constantly in touch with Institutions, Pension Fund owners, Industry service providers, Insurance companies and existing clients ensuring that they are fully kept abreast of positive developments within the
• Bank thus increasing Bank visibility among these key Institutions and clients.
• Customer Care / Portfolio Management
  Effectively manage relationships with the various clients and key internal and external stakeholders.
• Initiate and monitor custodial services customer contact at all levels and functions, ensuring that customers enjoy the highest standards of service.
  Monitor relationships on a day to day basis to ensure good customer service on the maintenance of SLA.
• Risk & Control
• Ensure efficiency in all operations of the department.
• Manage and mitigate risks associated with Custodial Services
• Ensure efficiency in all operations of the department.
• Ensure compliance with internal controls and procedures and external requirements by regulators.
• Manage and mitigate risks associated with Custodial Services.
• Ensure eradication of operational losses/claims.
• Ensure satisfactory Audit and Risk assessment ratings.
• Ensure all revenue is collected timely and leakage eradicated through accurate and complete settlements to capture total AUC.

Qualifications for the Business development manager:

• University Degree in Business related discipline.
• Master in business related field will be an added advantage.
• Certifications in CPA, ACCA, CIA, CISA, CFE or any relevant profession will be an added advantage.
• Previous experience in a successful bank with at least 5 years’ experience in custodial services or related unit.
• Operations & relationship management.
• A good appreciation of risk and controls
• High level of accuracy and attention to detail
• Excellent time management skills
• Problem solving skills
• Good planning and organization skills
• Innovative and Proactive
• Selling/negotiation skills
• Good Interpersonal/ networking skills
• Good communication and presentation skills
• Articulate & Decisive
• High degree of Integrity
• Good organizational skills