Control Room Operators at Alternate Doors

Control Room Operators Job Roles and Responsibilties

• Make on-the-spot judgements regarding immediate action required when incidents arise
• Efficient and accurate tracking updates
• Monitor and control security systems and inform the control room supervisor of any potential adverse activities noticed
• Taking appropriate action as circumstances dictate and carry out associated control room duties and administrative functions in accordance with existing operational procedures
• Monitor and receive all emergency signals, messages and alarms and respond accordingly
• Fleet Management and tracking experience

Minimum Requirements for the Control Room Operators Job

• 6 months +s exp as a Control Room Operator
• Must be willing to work night shift
• Basic knowledge of tracking systems
• Advanced computer literacy
• Full command of English, with strong English speaking and writing skills
• College diploma and above.
• Call Centre Qualification highly advantageous
• Minimum 6 months call centre experience (inbound & outbound) in a security / emergency control room environment .
• Call centre experience with alarm response tracking/recoveries/dispatching experience
• Alarm tracking experience essential.
• Excellent knowledge of tracking devices
• Computer literate in MS Office (Word, Excel & Outlook) and Internet Explore
• Strong interpersonal and organizational skills
• Knowledge of geography and calculating distance
• Ability to work under pressure and in a stressful environment
• Strong client relation skills, analytical with problem solving skills
• Ability to think on your feet, remain calm and assertive and assist clients in whatever situation