Housekeeper at Royal Nairobi Golf Club

Responsibilities for the Housekeeper Job

• Develop and implement SOPs for the housekeeping section aimed at ensuring consistent and quality service.
• Prepare work assignment for housekeeping, ensuring adequate supply of labour and inspect completed work for compliance with standard operating procedures
• Supervise outsourced cleaning service provider.
• Ensure adequate supply of linen, cleaning material and supplies at all times.
• Ensure all offices and public areas are cleaned daily.
• Recommend areas which need attention with respect to room décor, paint works etc.
• Undertake regular stock takes and ensure adequate availability of housekeeping inventory.
• Order replacement of faded linen/ non-functional equipment and appliances.
• Ensure housekeeping staff are adequately trained in customer service to enable them to anticipate client needs and facilitate appropriate level of interaction with members.
• Continuously review work procedures and operational problems in order to determine ways to improve on work performance, service delivery and hygiene aspects.
• Prepare periodic management reports as required for efficiency and performance monitoring.
• Perform any other duty as maybe assigned from time to time.

Housekeeper Job Qualifications

• A relevant course in Housekeeping.
• A minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility.
• Have advanced knowledge of rooms management systems, housekeeping process and procedures.
• Have the ability to maintain a budget.
• Proven excellence in customer service and ability in making sound decisions.
• Excellent oral and written communication, editing and documentation skills.
• High level of integrity, honesty and maturity.
• Pleasant personality with excellent people skills