Associate,Operations at Bridge International

What You Will Do

 Water Bills
o Processing Payments
o Customer Care ticket resolution
o Maintaining reports & trackers
• New Water Connections
o Quotations
o Cost / Benefit Analysis
o Water Company registration
• Maintenance
o GL Payments
o GL Programme (programme TBD)
o Shelving
o Materials disposal
• Communications
o Calling Academy Managers and other stakeholders as needed
o Designing Customer Care call campaigns and forms
o Creating PDF reports and emailing to academy stakeholders as needed
• Data Collection & Analysis
o Manage trackers & spreadsheets
o Clean data when needed
o Analyse data and create charts and other visualizations
o Export survey results and design surveys for field staff
• Administrative Functions
o Photocopying, scanning, document assembly
o Scheduling and calendarizing events
o Document processing
o Other programme execution
• Backstopping
o Learning the core portfolios of other Associates to handle their duties while on leave
o Stepping up in the event of the absence of team members
o Strengthening the overall team capacity by understanding the role of others and being able to carry out those tasks as needed

What You Should Have

• At least 2 years of professional experience
• Relevant Bachelor’s Degree from a recognized university
• Willingness to go above and beyond to achieve the highest standard of excellence
• Willingness to travel within Kenya when required (<25% of the time)
• Strong mastery of Microsoft Excel
• Highly organized and detail-oriented
• Excellent oral and written communication skills
• Comfortable working with large amounts of data
• Able to sort through extensive information quickly
• Able to learn, master, and implement various processes quickly and accurately
• Aptitude for learning new IT systems/applications
• Willing to work across a wide spectrum of content (multiple programmes)
• Good at multi-tasking
• Willing and skilled at performing administrative functions

You’re also

• A detailed doer – You have a track record of getting things done.  You’re organized and responsive.  You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done.  You can multi-task dozens of such projects at once and never lose sight of the details.  Likely, you have some experience in a start-up or other rapid-growth company. 
• A networking mastermind– You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech.  You can influence strangers in the course of a single conversation.  Allies and colleagues will go to bat for your ideas. 
• A creative problem-solver– Growing any business from scratch comes with massive and constant challenges.  On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil.  You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.  Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for. 
• A customer advocate– Our customers – these families living on less than $2 a day per person – never leave your mind.  You know them, get them, have shared a meal with them (or would be happy to in the future).  You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their customer benefit, experience, and value.
• A life-long learner – You believe you can always do better.  You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today