Direct Sales Agent at Orange Telkom

• Promote and sell Telkom Kenya-Orange services and products;
• Welcome customers into the shop and identify customers’ needs and propose the best solutions; optimise customers’ accounts and proactive cross-sell and up-sell;
• Proactive attitude to look for clients and use all the necessary tools to achieve results;
• Make all necessary settings on Modems, Routers, Computers, Laptops, Phones or any other devices purchased by customer in order to maximise the utilisation of data or voice services;
• Establish and improve customer relations and immediately escalate difficult situations to the shop manager;
• Ensure advanced management of merchandise stock & participate fully as required in merchandise inventory;
• Perform cash and stock management activity for products and service;
• Offer technical support and customer care to clients;
• Achieve and maintain the minimum product knowledge score of not less than 90%;
• Participate in the weekly online quiz. The variable commission will not be paid to staff who did not participate in the online weekly.

Academic / Professional Qualifications

• Diploma in business related field, or CPA part II
• At least 1 year experience in related field ( preferably sales, customer relations or merchandising)
• Good knowledge of modern communication techniques: laptops (Windows, iOS, Linus systems), tablets, smartphones and routers
• Computer skills and internet user skills

• Honesty and integrity.
• Planning and organizing and pro-active approach.
• Team-work, communication and co-operation.
• Ability to multi-task in a high pressured time.
• Self-motivated able to work under minimum supervision.
• Customer and business focused attitude
• Knowledge of different handsets and their performances.
• Interest for new mobile technology and awareness of the market.