CISCO Support Network Engineer at Alternate Doors

An experienced networking specialist who will cover the highest level of technical support for following areas: routing and switching, network security, IP telephony products and wireless technologies (technical and product support, planning of networks, product selection, validation, pricing etc).

Duties and Responsibilities

• Designing and building networks, providing technical support and identifying and resolving recurring issues.
• Provide technical support in finding solutions for the existing and new company clients in questions concerning planning, extending and implementing of networks.
• Stay with a case/project until resolution is reached, and assure the contact with the customer (verbally–written) in every stage of the process.
• Replicate customer issues in a ‘lab’ environment
• Identify and drive recurring issues to resolution together with clients escalation resources

Requirements

• Minimum Diploma in Engineering or IT
• Bachelor’s degree in computer science/engineering or information technology preferred.
• CCNA Certified with good networking knowledge on CCNA or Network+ level
• CCNP
• CCDA
• Cisco security solutions & Design specialist
• 2 years experience in technical or networking support environment particularly on CISCO Routers and Switches
• In depth PC knowledge and good understanding of the Microsoft Office© applications
• A wide knowledge about various systems requirements.
• Excellent communication and documentation skills
• Strong analytical and trouble-shooting skills
• Must be able to work in deadlines.
• Strong analysis and application abilities.
• Strong observation skills.
• Fast learner, self-motivated and positive attitude
• Stress resistant and a team player