Operations Manager at Altima Africa

The successful candidate will have the following primary responsibilities:

• Develop and implement operational plans, policies and goals that further strategic objectives;
• Establish, implement and update operational policies and procedures including adoption of IT systems geared to achieving high efficiency; 
• Establish and implement customer experience strategy; 
• Develop and update operational manuals, perform on-going training, review and communication; 
• Manage the daily activities and workflow of the credit team to move loans from origination to closing timely and efficiently; 
• Ensure loan operations are in compliance with set policies, applicable regulation and customer standards; 
• Establish and lead an efficient and productive working environment within the department; 
• Successful coordination of relationships with group functions and partner organizations with which we do business such as credit reference bureaus and banks; 
• Ensure effective collections and default management; 
• Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results and resolve issues; 
• Manage staff performance by undertaking frequent feedback sessions including monthly one on one’s with each staff member; and 
• Ensure frequent and timely periodic formal and informal reporting.

DESIRED COMPETENCIES

• Financial Acumen;
• Drive for Results;
• Strategic Orientation;
•  Innovation & creativity;
•  Business Acumen; and
•  People Development.

M INIMUM QUALIFICATIONS

• A Bachelor’s degree in Finance, Banking, Economics, Statistics or related field; 
• Credit certification is an added advantage; 
• A minimum of five (5) years of experience in current loan operations and selection, implementation and operation of leading credit systems and supporting processed. With at least three(3) in a managerial level ; 
• Proficiency in insurance procedures, regulations and investigation methods; 
• Hands on experience in using relevant information systems for forensic and data analytics and commercial analytics tools; 
• Knowledge of product and process development; 
• Familiarity with several common consumer and SME lending structures including cash advances, term loans, line of credit, asset-backed loans, project financing, and small business loan financing; 
• In-depth underwriting experience in multiple credit verticals; and 
• Deep understanding of commercial implications of underwriting in the loan cycle.