Airport Transfer Coordinators - Travel and Tourism at Wisen HR Services

Location: JKIA, Nairobi

Job Summary: The job holder will market and sell transportation and accommodation and other travel services at the JKIA airport terminals. The goal is to keep clients satisfied and loyal for future services. This position is a 24 hours shift (9:00am – 9:00pm) with off days provided.

Key Responsibilities:

• Plan and sell transportation, accommodation and other travel services to arriving passengers
• Cooperate with clients to determine their needs and advise them appropriately.
• Provide relevant information and/or brochures to travelers
• Book transportation, make hotel reservations and collect payment/fees.
• Handle travel issues, complaints or refunds.
• Create and maintain a referral network with other airport staff
• Maintain statistical and financial records.
• Meet profit and sales targets.

Experience and Qualifications

• Degree/Diploma in Sales and Marketing, Business or relevant field.
• At least 1year experience in a similar role or industry.
• An appetite for sales and marketing.
• Outstanding people skills and an impressive client focus
• Certificate of Good Conduct is a must.

Key Skills and Competencies:

• Good computer skills to include Microsoft Word, Excel etc.
• Able to communicate with a wide range of people at all levels.
• Ability to promote and sell a service to clients confidently.
• Ability to understand reports and figures.
• Outgoing, sociable and professional.
• Good time management, attention to detail and the ability to work under pressure.
Compensation: 20,000 plus Commission.