Product Manager at CarePay Ltd

Main Purpose of the job

The Product Manager will be end responsible for continuously developing, launching and tracking the success of new and improved products that CarePay offers to both consumers and healthcare providers. These products are often developed and marketed in close cooperation with strategic partners such as mobile telecom partners, insurance partners and NGO partners.

A key example of such a product is our M-TIBA health savings product, which we bring to the market in Kenya in partnership with Safaricom, UAP – Old Mutual and PharmAccessFoundation.

To be successful, the Product Manager is required to have an insatiable curiosity to understand how people think, feel and do. And, based on this thorough understanding of the customer, stakeholders and context, the candidate should have an ongoing drive to guide the CarePay IT team to develop human-centered, intuitive products that will make a difference to CarePay’s bottom line as well as to our customers’ lives.

Responsibilities for the Product Manager Job

• Be the “voice of the customer” within the CarePay organization: you are the champion of developing human-centered, intuitive products and user interfaces within CarePay and towards our partners
• Leading by example: you constantly verify your hypotheses on what our customers want and need by
  going out into the field, by interacting with our existing and future customers, and by bringing back your
  learnings and ideas to the rest of the CarePay organization
• Incorporating inputs from consumers and other CarePay staff members, develop and execute a
  compelling product development roadmap for both consumers and healthcare providers, ensuring a
  steady stream of new product launches and ongoing product improvements
• Optimize the customer journey and user interface for each of CarePay’s products on a continuous basis
• Constantly measure the financial performance of and user satisfaction with CarePay’s products in the
  market, and ensure corrective actions are taken when needed Leverage CarePay’s partnerships with mobile telecom companies, insurance companies and NGOs to gain insights and inform the product development roadmap.
• Product Leadership – Lead the cross-functional product team
• Champion the product and explain the vision and benefits of the product.

Key Performance Measures

• Number of successful product launches per year
• Number of new products in pipeline
• Number of improvements to user interface & customer journey for all products
• Revenue contribution of new products
• Client satisfaction with new and existing products

Qualifications for the Product Manager Job

• University degree: field of studies can be in any direction, quality of the institution is more important
• Ideally 3-5 years of relevant working experience in product development and/or business development
• Previous work experience as product owner in technology companies is highly valued
• Product management experience in customer centric industries
• Understanding of the target customer, the competitors, teams and company’s product capabilities.
• Strong leadership, team management and capacity building experience

Key Skills and Competencies

• Highly contagious energy & drive to constantly improve our products, user interfaces and customer journeys
• Insatiable curiosity to understand how people think, feel and do
• Proven track record of successful new product development
• Driven to make a difference in people’s lives
• Self starter
• Excellent analytical, logical and problem solving skills
• Eye for detail
• Outstanding oral and written communication skills, including the ability to translate user and business needs into clearly defined requirements and explain them to project teams.
• Negotiation and facilitation skills
• Excellent time management and comfortable to juggle multiple projects and helping stakeholders prioritize.
• Ability to persuade with facts, logic, and enthusiasm
• Ability to adapt or change to new situations and handle high levels of uncertainty
• Ability to work in a collaborative, cross-functional and diverse teams
• A commitment to CarePay’s mission of “Connecting Everyone, Everywhere to Better Healthcare” and its core values of Integrity, Passion, Care, and Innovation