Network Operation Center Manager at Adrian Kenya Limited

Reporting to the Senior Manager – Network Operations the position holder will be responsible for end to end Fault Management in technology which includes Alarm Monitoring, First Level troubleshooting and resolution, Trouble Ticket Management and faults escalation to 2nd level. The holder of the role will also manage execution of all changes on the network and Preventive maintenance on Network Elements across the network.

Responsibilities for the Network Operation Center Manager Job

• To develop and analyze relevant daily/weekly/monthly management reports on various key aspects of the NOC section;
• To issue regular updates on service/network outages to the Senior Manager
• To actively follow up on Major/Critical Incidents and coordinate war room setup and administration in collaboration with the Incident emergency maintenance team and other stakeholders;
• To coordinate alarms monitoring and First line fault resolution across the RAN,CORE, NPS, TRANSPORT and DATA (fixed/mobile) domains;
• To do Network Trouble Ticket (NTT) Management including creation of Trouble Tickets for network faults detected; tracking and update of TT status during its lifecycle (e.g. opened, assigned, dispatched, resolved, closed, etc.); tracking of all key information on TT (e.g. date/time of TT creation, organizational group that created TT, description of first diagnosis, etc.);
• To work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, TRANSPORT and DATA tools is done efficiently and effectively;
• To establish systems to attract, develop, engage, and retain talented individuals and create an environment where they can realize their full potential and contribute to the attainment of organizational goals;
• To engage the team through constant feedback & communication and performance discussions;
• Prepare weekly management reports
• Manage all the shifts including shift leads
• Manage leave times
• To develop the team through learning initiatives, mentoring & coaching.

Requirements for the Network Operation Center Manager Job

• Degree in Electrical and Electronics engineering or Telecoms engineering;
• 3 years of work experience in telecoms preferably in a GSM environment, field operations or network management, 3 years of which should be in a management capacity-managing a team of engineers /technicians in a 24 hour working environment;
• Highly analytical with strong reporting and presentation skills.