Delivery Support Officer at Kilimall

Responsibilities for the Delivery Support Officer Job

• Develop, implement and evaluate from time to time, effectiveness of Logistics Department Standard Operating Procedures (SOPs).
• Strategically plan and manage logistics operations
• Direct, optimize and coordinate full order cycle.
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
• Keep track of quality, quantity, stock levels, delivery times, delivery costs and efficiency.
• Resolve any arising problems or complaints from both customers, and employees in the logistics department.
• Supervise, coach and train logistics operation staff and set and evaluate their performance goals.
• Meet cost, productivity, and accuracy and timeliness targets.
• Maintain logistics department’s operational metrics and analyze data to assess departmental performance and implement improvements.
• Comply with laws, regulations and Logistics Standard Operating Procedures.
• Coordinate and manage riders and courier companies operations and functions.
• Update and analyze logistics daily, weekly and monthly reports to the management.

Delivery Support Officer Job Qualifications

• Bsc. in Logistics or business.
• 3 years or above working experience in a similar position in a busy organization.
• Experience in in an E-Commerce environment will be an added advantage.
• Very strong personality and organizational skills.
• Excellent verbal and written communication skill.
• A good team player.
• High level of commitment to duty, and discipline.
• Demonstrable ability to put customer interests first.
• Experience in manage riders or operation system.
• Must be ready to work late hours once in a while.