Branch Manager at KCB Bank Kenya

Reporting to the Senior Manager, Personal Banking & Channels, the job holder will be responsible for the overall leadership, management, growth and profitability of the branch business and implementation of an efficient and effective operational, risk management, customer service and sales culture within the branch.

Key Responsibilities:

•    Develop periodic branch retail strategy in order to ensure the sustainability business growth.
•    Oversee the branch operations in order to ensure superior service offering to all branch customers.
•    Control operational costs by ensuring efficient utilization of branch recourses within the budget.
•    Coach and Mentor branch staff and measure their performance in order to build a high performing team.
•    Monitor branch report liability and asset portfolio with ultimate aim of ensuring that it remains profitable.
•    Ensure compliances with policy and procedure in order to reduce business risks.
•    Ensure that branch process are within agreed T.AT in order to leave customer satisfaction.

The Person:

For the above position, the successful applicant should have:

•    University Degree from a recognized institution. Possession of a postgraduate degree or professional qualification in a related field will be an added advantage.
•    Minimum of 6 years’ experience in Branch Operations and Management and at least 1 years’ experience in credit management and sales a proven record of successfully                 managing and growing a portfolio banking clients.
•    Extensive and thorough knowledge of the financial services dynamics as well as specific knowledge of banking products and services.
•    Complete knowledge and clear understanding of the bank's operations, processes and operating systems.
•    Sound knowledge of the business environment and operating dynamics of Rwanda.
•    Strong leadership and interpersonal skills to manage strategy, change, diversity, financial performance, productivity, championing customer focus, and in managing people in         a multi-cultural environment.
•    Strong communication and negotiation skills with the ability to network and develop strong internal and external business relationships.
•    Ability to be innovative in identifying and harnessing new and existing opportunities to maximize business results while being highly action oriented.
•    A high level of business acumen and ability to display orientation to market dynamics and profit orientation.
•    A proven track record in delivering results.
•    Possess good risk and financial analysis skills.