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  • Posted: Mar 9, 2017
    Deadline: Mar 16, 2017
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are Human Resource service providers. We provide the following services: 1) Recruitment/Head Hunting. 2) Psychometric Assessment. 3) CV & Cover letter writing. 4) Payroll and Benefits Administration. 5) Job Analysis & Evaluation 6) HR Policies & Procedure Development.
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    Team Leader - Credit Control Department

    He/she will be accountable for delivering targeted performance for the Credit Control Department, by way of direct support, review and supervision of allocated team.

    He/she will be charged with team leadership to ensure that team efforts are geared towards achievement of the department KPIs.

    This post reports to Accounts Receivable Manager and direct reports to Credit Controllers.

    Key Relationships:

    Internal – All Credit Department staff, Directors, Line Managers
    External – Company Debtors, business partners involved in debt collection
    Salary: 80 – 100K gross plus benefits

    Team Leader Job Key Responsibilities

    • Drive debt collection from key accounts portfolio allocated to you
    • Monitor the internal cash tracker system to ensure prompt updates are done by the team on daily basis
    • Facilitate recording of received cheque payments and advise Accountant for appropriate allocation
    • Review and monitor the Credit Controllers’ performance on monthly basis or as regularly as maybe needed for performance to remain on track
    • Offer necessary guidance and support to Credit Controllers to complement efforts towards meeting collection targets
    • Handle all account escalation queries in line with internal escalation process
    • Liaise as needed with contracted debt collectors and offer required guidance and monitoring
    • Monitor accounts at legal escalation level alongside AR Manager for appropriate follow up and action
    • Monitor all portfolio accounts to mitigate against debt roll over into longer debt categories, and ensure efforts are put to retain all debt under 0-180 category
    • Monitor compliance with the dunning process and guide Credit Controllers accordingly
    • Enforce credit policy and assure adherence to accepted standards
    • Proactively drive improvements in business processes and procedures, e.g. invoicing, follow up, and query/dispute management
    • Spearhead escalations and ensure prompt stop service on inactive accounts
    • Improve company cash cycle and enhance cash conversion as per KPIs

    Key Competencies

    • Deliver Results
    • Act Commercially
    • Manage Self
    • Coach and Develop
    • Work with Others
    • Display Leadership

    Desired Qualifications for the Team Leader Job

    • At least a degree in a business field acquired from a reputable university.
    • Professional diploma course in Credit Management (Certified Credit Professional K is preferred) CPA K will also be considered
    • Minimum 3 years’ experience in credit management, debt collection, and business risk management gained from the service industry
    • Good customer and negotiation skills
    • Effective hands-on team supervisor able to lead a team of not less than 5 staff
    • Result oriented, energetic go getter ready to face new challenges
    • Ability to lead physical visitation of defaulting customers and ultimate conversion
    • A good business understanding of the country.
    • Good communication skills

    Method of Application

    Send your CV and Cover Letter to bwanjira@col.co.ke on or before 16th March 2017.

     

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