Senior Revenue Assuarance Manager at MODE - Mobile Decisioning Holdings Ltd

Duties and Responsibilities

• To constantly implement and improve controls and checks in revenue assurance
• Monitor for, prevent from, identify and remedy potential errors in revenue cycles
• Perform regular reconciliation and gap analysis of revenue streams
• Continuously work to understand and mitigate losses to ensure highest levels of loss and avoidance and reduction
• Validate accuracy of reporting and data
• Provide support for our business partners as required
• Support in Recruitment, retain, train, supervise and motivate the team at all levels of the department
• Overall management of the department which has a broad spectrum of responsibility from analysis and control to automated data interrogation
• Rely on experience and judgment to plan and accomplish goals and objectives and prioritize individual tasks and those of direct reports
• Build the knowledge management of the department in terms of RA practices, processes, activities through systematic written and digital documenting
• Partner with other department teams to design, develop and implement best practices to assess, manage and prevent fraud and leakages
• Work closely specifically with IT and build a strong working relationship with its members in matters reporting and billing
• Identify areas that need automation to minimize manual interaction
• Identify needs of potential additional tools
• Be aware of industry trends and developments matters Revenue Assurance and Fraud Management
• Set high standards by encouraging others to assume responsibility and accountability for tasks and other duties as assigned
• Review all new projects and evaluate the impact on existing Revenue Assurance tools / measures, settlement requirements, reporting requirements and changes in design where integrity of revenue streams could be impacted.
• Review and resolution of fraud cases as they arise which includes analysis of the root cause/ weaknesses leading to the fraud happening, quantification of losses, recommendations of actions to be taken.
• Responsible and accountable for operating existing detective and preventive RA and Fraud controls which include
• Carrying out/ review of all RA&FM controls.
• Responsible for carrying out fraud and revenue assurance reconciliations as recommended by management and highlighting any discrepancies for management attention.
• Review Mobile Money Revenue Assurance &Fraud Management controls to avoid the risk of loss in the mobile money payments solution.
• Review of the required and recommended Top 100 controls to ensure that we are in line and compliant with requirements on an annual basis and reporting to CFO on any key non-compliance issues to be addressed.
• Work with Finance Director and Management to ensure that the controls / mechanisms exist within the operational IT and network systems to make visible all fraudulent activity on the network and customer/supplier bases as well as all ensure all Telco fraud risks assessed.
• In the case that network security is breached, propose and implement appropriate prevention/detection controls within the network/billing systems to curb re-occurrence.
• Responsible for generating periodic reports on revenue assurance, highlighting to Management any adverse trends and recommending the most commercially viable fraud risk management strategy.
• Training of the relevant business analysts on revenue assurance control

QUALIFICATIONS:

• Bachelors’ Degree in Finance, Computer Science, Information Technology or BBIT
• Strong IT skills, at least 7 years’ experience working with RDBMs databases
• Experience with Process and Systems analysis, Data Analytics, Auditing and Billing
• Financial Reporting
• Revenue assurance in telecommunications/ technology industry experience

KEY SKILLS REQUIRED:

• Lead and manage a team to deliver multiple and complex results
• Team player
• Independence and ability to take initiative
• Working under tight timelines and deliver accurate results
• Multitasking and prioritization skills
• Ability to assess trends and relationships by linking data from different sources and identifying cause and effect relationships
• Attention to detail and excellent communication skills
• Excellent analytical, creative and problem solving activities
• Ability to work extended hours
• Excellent stakeholder management skills

WORK CONDITIONS

• On-call availability
• Willingness and ability to travel and be away for long periods of time at a go

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.