Port Agency Manager at Express Shipping & Logistics (EA) Limited (ESL)

• Supervision of all ships agency operations to exceed customer expectations
• Coordination of port operation communications, progress reports and updates
• Ensure reporting timelines are met and reports are accurate and relevant
• Spearhead new service requests and vetting and listing of new contractors
• Ensure proper planning for ships operations execution including pre-planning, post-operations meetings and reports
• Ensure arrangement for safe berthing for vessels and deal conflicts with Port Authority.
• Ensure port disbursement accounts are completed and invoiced in a timely manner, with the assistance of the finance department where necessary.

• Ensure customer needs are met within timelines
• Ensure customers are informed on operations and any required information regarding their shipment
• Ensure zero customer complaints, and if any, ensure they are solved well
• Analyze statistics or other data to determine the level of customer service
• Ensure current legislation regarding all port related matters are communicated in timely manner to all clients and operational teams (i.e. security / immigration).

• Ensure proper handling and transfer of crew
• Attend to crew needs as per procedure

Leadership

• Be responsible for achievement of departmental budgeting and target setting
• Formulate and supervise implementation of procedures and abide by contracts for appointed contractors
• Ensure company information is safeguarded from misuse submit timely reports
• Develop KPIs for each staff within department and carry out performance evaluations together with HR Department
• Monitor quality of service offered over our quality standards.
• Contract with reputable suppliers to provide best service and price available.
• Source potential port agency opportunities and research product requirements in order to participate in bids.

• Train all agency staff on all aspects of agency and monitor and control performance
• Supervise performance of employees ensuring it is of a high standard.

• Quality Management System implementation & monitoring
• Comprehensive monthly, quarterly and annual reports.
• Adherence to set budgets.
• Any other duty assigned by management from time to time.

1. 100% compliance on Ships Agency Procedures
2. 100% customer satisfaction
3. 100% QMS implementation & monitoring.
4. 100% Ship Agency budget management.

• A minimum degree in Business Administration, Management or a relevant degree.
• Professional qualification in shipping (ICS), maritime or logistics is an added advantage.
• IT Proficiency in all Office Suites packages.
• Knowledge on ERP software a must.
• A minimum of 3 years progressively in Ship Operations.

• Excellent communication skills
• Analytical and critical thinker.
• Excellent team leadership skill.
• Ability to work at strategic and tactical levels.
• People developer, mentor and coach.
• Reliable & practices good work ethics.
• Team player, self-driven & motivated.
• Honest & of high integrity.