Duty Manager - Cargo Operations at Swissport

This person will be part of a highly dynamic team charged with ensuring that cargo operations take place seamlessly.

The successful applicant will be detail oriented, have high energy, a people and resource manager who is results oriented with a “can do” attitude” and possesses excellent communication skills.

Key Duties and Responsibilities

• Ensure that operational excellence is delivered in an efficient and cost effective manner without compromising on quality and service delivery.
• Provide direction and guidance to a team pre, during and post flight.
• Manage and sustain customer relations towards the mutual benefit of both parties.
• Implement and maintain operational standards and procedures.
• Ensure prompt follow-up of all pending operational issues.
• Be up to date with all local emergency procedures of our customer airlines.
• Exploit all revenue and cost saving potential and contribute to business development.
• Ensure proper reporting of operational results to the Manager, Cargo Operations and Swissport Management.
• Ensure operational KPIs are attained.
• Ensure Statutory and Industry Regulations are fully implemented.

Qualifications

Education:  University Degree or equivalent academic capabilities.

Professional Experience:  Cargo/Aviation industry experience preferred/Business Administration.

Experience: At least 3 years in a busy operational environment with proven track record in managing teams and resources.