Deputy Operations Manager at Intrepid Group

POSITION PURPOSE:

Provide managerial and administrative support to the Operations Manager, with a key responsibility in handling day-to-day trip issues and on-the-ground trip organisation, for the successful and profitable running of group trips and other specified travel products.

QUALIFICATIONS AND EXPERIENCE

• Extensive travel experience in Eastern and Southern Africa and a passion for travel
• Travel industry work experience, particularly as a Group Leader
• Management, coaching / training experience desirable
• Excellent communication (verbal & written) in English. Knowledge of Swahili will be an added advantage.
• A workable knowledge of Microsoft Word and Excel software
• Reliable and responsible, with outstanding organisational and customer service skills
• At least a diploma in Tour Operations from a recognized college

OTHER SKILLS AND ATTRIBUTES

• Initiative to develop more efficient methods for Peak East Africa's operations
• A commitment to internal and external customer satisfaction
• A strong knowledge of Peak’s style of travel, operating systems and trips
• An understanding of and belief in Peak’s Responsible Travel philosophy
• The ability to work in a team environment
• Understanding of cross-department dependencies & ability to work productively with all areas of the business
• Flexible and adaptable to handle a multitude of tasks that may be on the go at the one time
• A capacity to take responsibility and make decisions independently
• The ability to oversee the resolution of emergency situations that may occur
• A sense of humour and a smile!

OTHER REQUIREMENTS

• To participate in regular office meetings
• Be on call via mobile phone out of office hours
• Attend Operations functions outside office hours