System Analyst-CRM & Service Delivery at Orange Telkom

Role Purpose:

The System Analyst – CRM & Service Delivery is responsible for performing professional level business systems analysis and project management activities which include planning, designing, implementing and maintaining CRM & Service Delivery Applications.

Key Duties and Responsibilities

System Analysis/Programming

• Responsible for system analysis, design, development, testing and system implementation
• Collaborating in planning, design and deployment of any new business applications and enhancement to existing business applications.
• Provide effective support to users on issues related to system
• Identify any integration issues and resolve with vendors
• Provide user training and application support service
• Report generation for business users

Requirements & Planning Management

• Understand and anticipate requirements from Business Units to fulfill their requirements and help them to meet their expectations
• Breakdown the requirements into project & set up realistic planning

Integration management:

• Functional design (flows, protocol, scheduling etc..) & Technical Architecture
• Quality of service KPI definition (capacity, dimensioning, performance, statistics)
• List of potential incidents/events and procedures
• List of preventive maintenance tasks (purge, script running)

Academic Qualifications

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field or relevant work experience.
• At least 2-6 years’ experience in a similar position.

Professional Qualifications

• Programming (C#, Vb.Net, PHP)
• Unix & Microsoft OS
• SQL & Scripting in Oracle/MySQL/MS SQL data base

Key Competencies:

• Customer focus.
• Ability to work as part of a team.
• Leadership and team building.