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International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, United States, with operations in over 170 countries. Wikipedia
This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They will act as an escalation point for all Service Delivery Escalations. They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance, Service Level Agreements (SLAs) and Service Level Objectives (SLOs), Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
Nom du pays
Kenya
État / Province
NAIROBI MUNICIPALITY
Ville/canton/village
NAIROBI
ID du groupe (R)
GTS
Catégorie d'emploi principal
Sales
Catégorie d'emploi secondaire
Solution Sales
Fonction
Client Solution Executive
Type d'emploi
Full-Time
Type de contrat spécifique
Fixed Term - Short Term
Nouveau rôle technique
No
Expertise professionnelle et technique requise
Expertise professionnelle et technique privilégié
Exigences d’admissibilité
Formation requise
Bachelor's Degree
Formation privilégiée
Master's Degree
Voyages requis
Up to 50% or 3 days a week (home on weekends - based on project requirements)
Est-ce que ce rôle est un poste rémunéré à la commission et avec des primes de motivation?
Yes
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