Purser at Kenya Airways

Purser Job Responsibilities

• Overall responsible for the conduct and coordination of normal and emergency cabin procedures for flights.
• Manage delivery of on board quality customer service according to company set standards to ensure customer satisfaction and loyalty and make recommendations where necessary for efficiency and customer satisfaction.
• Manage proper utilization of company property to guard against wastage, misuse and damage while ensuring that all flight documentation is handled correctly.
• Safeguard company and customer documents to minimize legal exposure.
• Implement safety and security standards to ensure compliance to regulatory requirements and company standards on every flight.
• Lead and motivate the cabin crew team on board for maximum productivity.
• Carry out AFP & FA performance appraisals while offering constructive feedback to motivate and improve performance.
• Ensure duty free sales are carried out to maximize profits.
• Supervise crew and cabin appearance standards to ensure compliance with company set standards.

Requirements for the Purser Job

• English language proficiency.
• Organizational, planning and analytical skills
• Leadership and communication training
• Excellent communication skills
• Computer proficiency
• At least 2 yrs experience as an assistant flight purser.
• Supervisory skills
• Good knowledge of regulatory requirements, industry and company policies, procedures and standards
• Organizational, planning and analytical skills
• Excellent communication skills
• Excellent leadership and Supervisory skills
• Able to work towards achieving targets without supervision
• Attention to detail
• Proactive and dynamic