QA Executive at HRBP Solutions

QA Executive Job Primary Responsibilities

• Identifies trends and tendencies with respect to lot, product and type of complaint and determines the cause,
• draft complaints report.
• Follow up customer complaints and prepare trend analysis reports
• Analyzing customer complaints
• Carrying out market audits
• Follow up on dispatched products returns, establish cause of returns and remedies
• Participating in internal and external audits (suppliers’ and customers audit)
• Analyzing competitors product monthly and presenting trend reports.
• Any other duty assigned by your immediate manager or any other person placed in authority over you.

Other QA Executive Job Responsibilities

• Ensuring that the laid down Quality management systems is adhered to at all times during the production process to ensure the product conforms in terms of quality, safety and Legality.
• Ensuring that the due diligence documents / records in use are current, latest version and completed in a timely manner.
• Heading a team of well trained and competent quality controllers who are motivated with an aim of ensuring that product quality, safety and legality is consistently achieved.
• Scheduling meetings with the relevant departments within the site to keep all updated on new legislation, new standards, and customer requirements as necessary.
• Prime online trainer of staff to ensure a comprehensive understanding of standards, specifications, job requirements and use of equipment within the quality department.
• Conducting routine refresher trainings to ensure continuous improvement/competency
• Liaising with the QA Manager on QA staffing.
• Report Product Quality and customer complaints to the head of QA
• Liasing with the intake to ensure incoming raw materials conform to the raw material specifications.
• Ensuring that the production process yield products that consistently satisfy the stated customer quality attributes
• Customer complaint: Receiving, investigating and reporting back on all customer complaints with an aim of getting to the root cause and preventing re-occurrence. All customer complaints to be logged and trended
• Participating in New Product Development and looking at new concepts that can be developed with the market changes.
• Planned preventative maintenance of equipment/facility and control of foreign body risks
• Setting customer service standards
• Ensure adherence to HACCP and GMP materials
• Maintaining safe and clean work environment by educating and directing personnel on the use of all control points, equipment and resources.
• Specifying quality requirements of raw materials with suppliers
• Investigating and setting standards for quality and health and safety
• Ensuring that production and quality processes comply with standards at both national and international level
• Working with production and quality assurance staff to establish procedures, standards and systems.
• Preparing daily quality and analysis reports and ensures that all the records are up to date.
• Determining training needs
• Acting as a catalyst for change and improvement in performance and quality
• Directing objectives to maximize profitability

Qualifications for the QA Executive Job

• Degree/Diploma in Food Science or Food Technology from a reputable university
• Conversant with a good understanding of Milk processing plant.
• Experience in HACCP and UHT quality systems.
• Must have an experience in Quality Assurance
• Advance knowledge in Product quality management /customer complaints,customer relations
• At-least 3 years’ work Experience in dairy industry and FMCG.