KEY CLIENT MANAGER- ENTERPRISE TEAM at Internet Solutions (IS)

JOB SUMMARY:

The Key Client Manager will maintain and expand relationships with top logo clients. Assigned to a specified number of named clients, the Key Client Manager will be responsible for achieving sales quota and assigned key account objectives/metrics.

The Key Client Manager will represent the entire range of company solutions to assigned clients, while leading the client account planning cycle and ensuring that the client’s needs and expectations are met by the company.

Key Responsibilities

• Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework.
• Establish productive, professional relationships with key personnel in assigned client accounts.
• Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients’ expectations.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assess, clarify, and validate client needs on an ongoing basis.
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
• Maintain high customer satisfaction ratings that meet company standards.
• Complete required training and development objectives within the assigned time frame.
• Closely coordinate company executive involvement/sponsorship with client management.
• Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement.

Qualifications, Training and Experience

• A college degree from an accredited institution.
• A minimum of 3 years of key account management, preferably within the Public Sector.

• Competent in Microsoft Office.
• Competent Skills/Traits required:

o Customer focus

o Relationship building skills

o Planning & organizing

o Negotiating skills

o Displays professionalism

o Drives for results

o Must have a positive attitude

o Aptitude for handling stress

o Takes initiative