Customer Care Representative at Silverstone Tyres

Job Summary: The overall responsibility of the position is to ensure a link between the company and its clients, ensuring better service delivery and efficiency in operations as well as supporting growth in sales.

Main Duties and Responsibilities

• Sale order processing
• Invoicing
• Responding to customer enquiries and issues
• Preparing quotations
• Facilitating order delivery
• Client communication – both internal and external
• Records and document management
• Compiling relevant reports

Academic Qualifications & Experience

• Graduate with a relevant degree from a reputable institution
• At least one year experience in customer service
• Must possess excellent communication and interpersonal skills
• Conversant with customer service principles and practices
• Computer literate
• Prior use of an ERP system will be an added advantage