Banquet Operations Manager at Intercontinental Hotel Group

The successful candidate will report directly to the Food and Beverage Manager. As a Banquet Operations Manager, you will be responsible for managing all banquets and events in the hotel to deliver excellent Guest and Member experience. You will also be required to optimize sales and ensure staffing levels meet demand.

Job Duties and Responsibilities

• Manage all Banquet events.
• Optimize sales and contain costs, identifying any areas for action
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels meet business demands
• Ensure training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Recommend ideas to build the range and quality of Conference and Banqueting operations

In return we’ll give you a generous financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage interested individuals to apply for available career opportunities.