Business Process Manager at Telkom Kenya

Role Purpose: This position exists to evaluate, design, execute, measure, monitor and control business processes.

The Business Process Manager works to ensure that business process outcomes are in harmony with the organisation’s strategic goals.

Key Duties and Responsibilities

• Develop initiatives for continuous business process improvements to provide suitable business modeling frameworks;
• Develop, champion and train on best practices for business process improvements to control the flow of process execution and decision making across multiple organizational roles/ systems and applications;
• Analyze, design, develop and implement/operationalize business processes and business programs to achieve organization goals;
• Track and communicate status of business initiative and projects to all levels of management and provide feedback on performance of business processes;
• Participate in budget planning, resource allocation to implement process improvements and provide solutions and emphasis on the  requirements and implementation directly with business users;
• Plan, implement and monitor business process changes for projects to build an executable process model that communicates enough implementation detail for direct execution while retaining clarity;
• Participate in making business decisions relating to system implementation, modification, maintenance to provide clarity in the areas of process flow, business logic and user interface;
• Develop and maintain business process documentations that will be used as reference for preparing test cases and training documents;
• Update business processes to meet changing business needs;
• Present analyses, solutions and business cases to senior management to ensure that business processes address the business goals that are specific for the organization;
• Coordinate with cross-functional teams to develop business process requirements.

Academic / Professional Qualifications

• Bachelor’s degree in Business or engineering-related field from a recognized institution
• Experience in a relevant position from a reputable organization (minimum 5+ years)

Professional Knowledge

• Knowledge and proficiency in business and process analysis.
• Prior database or business intelligence tool use and proficiency. Experience with database tools such as MS Access would be an added advantage.
• Knowledge of process mapping and business process reengineering.
• Experience with process mapping tools such as MS Visio or equivalent.
• Certification and experience in process improvement techniques such as Six Sigma would be an added advantage.

Professional Skills:

• Leadership skills
• Excellent Verbal and written communication
• Results orientation
• Analytical thinking and problem solving skills – collects researches and anlyses data
• Accurancy and attention to details – prioritises and plans work
• Business and organization awareness
• Team-work and co-operation