After Sales Manager at BURN

Responsibilities for the After Sales Manager Job

• Manage the staff & functions of the aftersales department: call centre, warranty repair network, and field activities
• Create the systems, procedures, and attitude to bring Burn’s After Sales Service to be one of the best in Kenya
• Be the person responsible for the tailend of Burn’s customer journey, from 1st purchase to repurchase
• Be the key manager, analyst, technical expert, and problem solver for Burn’s call centre
• Manage and continuously improve & expand Burn’s network of repair centres around Kenya
• Coordinate with Sales & Marketing to deploy mobile service clinics to key areas
• Be the conduit between After Sales and other departments at Burn, ensuring that staff understand After Sales and that After Sales understands other departments

Requirements forthe After Sales Manager Job

• Previous experience in customer care
• Experience or training in analytics
• A proven doer and problem solver
• Degree in relevant field