After Sales Manager at BURN July, 2017

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- After Sales Manager at BURN
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Posted: Jul 3, 2017

Deadline: Not specified
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BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...
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After Sales Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience None
- Location Nairobi
- Job Field Customer Care , Safety and Environment / HSE
Responsibilities for the After Sales Manager Job
- Manage the staff & functions of the aftersales department: call centre, warranty repair network, and field activities
- Create the systems, procedures, and attitude to bring Burn’s After Sales Service to be one of the best in Kenya
- Be the person responsible for the tailend of Burn’s customer journey, from 1st purchase to repurchase
- Be the key manager, analyst, technical expert, and problem solver for Burn’s call centre
- Manage and continuously improve & expand Burn’s network of repair centres around Kenya
- Coordinate with Sales & Marketing to deploy mobile service clinics to key areas
- Be the conduit between After Sales and other departments at Burn, ensuring that staff understand After Sales and that After Sales understands other departments
Requirements forthe After Sales Manager Job
- Previous experience in customer care
- Experience or training in analytics
- A proven doer and problem solver
- Degree in relevant field
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Method of Application

Send your application to recruitment.kenya@burnmfg.com Salary: Ksh 100,000 monthly gross Start date; November 1st 2017

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